Remote Customer Service Representative

Globe Life AIL - Karla Estrada; Abilene (TX); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic Remote Customer Service Representatives to join their supportive team. This fully remote position offers flexible hours and comprehensive training, making it ideal for individuals who thrive in a fast-paced environment. You'll be the first point of contact for customers, assisting them with inquiries and ensuring satisfaction. With a strong focus on personal and professional growth, this role provides opportunities for advancement and a positive work culture where your contributions are valued. If you're ready to make a difference and enjoy a better work-life balance, this could be the perfect fit for you!

Benefits

Competitive Pay

Comprehensive Training Program

Flexible Work-from-Home Schedule

Opportunities for Growth

Full Benefits After 90 Days

Positive and Inclusive Company Culture

Qualifications

• Prior experience in customer service is a plus, but training is provided.
• Excellent communication skills are essential for daily interactions.

Responsibilities

• Assist customers via phone, email, and chat to resolve inquiries.
• Maintain professionalism and keep accurate records of interactions.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Multitasking

Organizational Skills

Education

High School Diploma

Some College Coursework

Tools

Customer Service Software

CRM Tools

Job description

About Us:
Join a team that values great customer service and a positive work culture! We’re looking for enthusiastic, problem-solving individuals to join us as Remote Customer Service Representatives. If you thrive in a fast-paced, supportive environment and are excited about making a difference for our customers, we’d love to meet you!

This is a fully remote position that offers flexible hours, comprehensive training, and the chance to grow within the company. You’ll be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring they’re completely satisfied.

Key Responsibilities:

1. Assist customers via phone, email, and chat to address inquiries and resolve issues.
2. Provide accurate and clear information about our products and services.
3. Help customers understand and manage their benefit packages effectively.
4. Maintain professionalism and a positive, solution-focused attitude in all interactions.
5. Keep detailed and accurate records of customer interactions and transactions.
6. Meet and exceed performance targets, focusing on quality and customer satisfaction.
7. Continuously look for ways to improve the customer experience and streamline processes.

What We’re Looking For:

1. Prior experience in customer service is a plus (we’ll train the right person!).
2. Excellent communication skills, both written and verbal – you’ll be talking with customers daily.
3. Strong problem-solving and critical thinking abilities.
4. Ability to multitask, prioritize, and stay organized in a fast-paced remote environment.
5. Comfortable working with computer systems, customer service software, and CRM tools.
6. A reliable internet connection and a dedicated, quiet workspace.
7. High school diploma or equivalent; some college coursework is a plus.

Why You’ll Love Working Here:

1. Competitive pay with regular performance reviews.
2. Comprehensive training program to get you up to speed and set you up for success.
3. Flexible work-from-home schedule – enjoy a better work-life balance.
4. Opportunities for growth – we love promoting from within and investing in your development.
5. Full benefits after 90 days, including health insurance, retirement plans, and more.
6. A positive and inclusive company culture where your contributions are valued.

How to Apply:
Ready to start your next career chapter? Apply today, and we’ll be in touch to discuss the next steps.