Customer Accounting Clerk

City of Madras; Madras, Northern (OR, KY); On-site; USD 40,000 - 55,000; Full time

Job summary

The City of Madras is seeking an Accounts Receivable Clerk to join the Finance Department. You will process customer accounts, payments, and openings/closings, and provide front desk customer service for utilities, permits, and city services.

Responsibilities include cash control, deposits, answering and routing calls, explaining city procedures and regulations, maintaining the addressing system, handling billing tasks, and supporting reports, notices, and municipal court processing as needed.

Qualifications

• Associate degree in bookkeeping, accounting, or related field, or equivalent experience.
• Two years of experience in accounting, accounts receivable, or customer service.
• Valid driver's license; must pass background and credit check.

Responsibilities

• Process customer accounts, payments, and account openings/closings.
• Provide front desk assistance for utility, permit, and service inquiries.
• Maintain cash control and assist with deposits.
• Answer and route mainline calls, address customer questions and complaints.
• Explain City procedures, codes, and regulations.
• Maintain the City addressing system.
• Research and resolve account issues; set up approved payment plans.
• Process special event permits, utility billing, business licenses, and liquor licenses.
• Prepare reports, notices, and correspondence.
• Dispatch field service for meter and service needs.
• Assist with municipal court ticket processing.
• Track delinquent accounts and coordinate shutoff notices.
• Perform other duties as assigned.

Skills

Bookkeeping basics

Data entry

Cashiering

Education

Associate degree or equivalent experience

Job description

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Position Summary

This position processes customer accounts receivable for utilities, permits, and City services. It provides front desk customer service, handles payments, processes permits, and supports various accounting and administrative functions within the Finance Department.

Essential Duties

• Process customer accounts, payments, and account openings/closings.
• Provide front desk assistance for utility, permit, and service inquiries.
• Maintain cash control and assist with deposits.
• Answer and route mainline calls, address customer questions and complaints.
• Explain City procedures, codes, and regulations.
• Maintain the City addressing system.
• Research and resolve account issues; set up approved payment plans.
• Process special event permits, utility billing, business licenses, and liquor licenses.
• Prepare reports, notices, and correspondence.
• Dispatch field service for meter and service needs.
• Assist with municipal court ticket processing.
• Track delinquent accounts and coordinate shutoff notices.
• Perform other duties as assigned.

Knowledge & Skills

• Basic bookkeeping, accounting data entry, and cashiering practices.
• Understanding of financial transaction procedures.
• Ability to learn building and land-use permitting processes.
• Strong communication, math, and customer service skills.
• Ability to manage multiple tasks professionally, including difficult customer interactions.
• Ability to maintain confidentiality and work effectively as part of a team.
• Spanish proficiency preferred.

Minimum Qualifications

• Associate's degree in bookkeeping, accounting, or related field; or equivalent experience.
• Two years of experience in accounting, accounts receivable, or customer service.
• Valid driver's license; must pass background and credit check.

Work Environment & Physical Requirements

• Indoor office environment; extended sitting.
• Ability to stand at a counter, retrieve files, and use office equipment.
• Visual and auditory ability for detailed work and customer interaction.

This posting will close September 15, 2026 at 5:00 pm.