Customer Accountant I AZ_Phoenix_Office

Verra Mobility Corporation; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

Verra Mobility is seeking an experienced Accounts Payable/Implementation Specialist in Phoenix to support daily implementation activities, troubleshoot issues, and maintain strong vendor relationships. You will oversee QA for chargebacks and returns, coordinate with collection vendors, and resolve functional challenges across multiple departments.

The role requires at least 3 years in accounting or payable roles, with experience in implementation and collections, and a bachelor’s degree in

Qualifications

• Minimum 3 years of experience in accounting or accounts payable.
• At least 3 years of experience in implementation and collections.
• Bachelor’s degree in Accounting, Finance, or a related field is preferred, or equivalent experience.
• Proficient in MS Word and Excel; advanced Excel skills are a plus.
• Demonstrates a strong sense of urgency and personal initiative in customer service and problem resolution.
• Requires meticulous attention to detail in composing, typing, and proofreading materials, while establishing priorities and meeting deadlines.
• Executes responsibilities with professionalism and follow-through, maintaining high ethical standards.
• Upholds strict confidentiality regarding all company, employee, and customer matters.
• Works effectively in a team environment and collaborates with individuals across various business areas.
• Knowledge of money movement domains including ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle; able to provide clients with data.

Responsibilities

• Assist in daily implementation activities, including meetings, vendor interactions, and reporting.
• Troubleshoot and resolve issues that arise during the implementation process.
• Maintain positive vendor relationships by delivering exceptional customer service.
• Oversee quality assurance for team tasks including chargeback and return check efforts.
• Coordinate with collection vendors in the event of errors or identified issues.
• Address service issues and collaborate with various departments to resolve operational challenges.
• Reconcile vendor accounts and statements to ensure accurate billing.
• Conduct daily and monthly reconciliations of collection programs nationwide.
• Manage daily collection escalations from the collection partners.
• Match reports and resolve discrepancies daily that relate to collections and occasionally chargebacks.
• Exhibit strong communication, problem-solving, organizational, and delegation skills.
• Serve as a Subject Matter Expert, directly supporting the Client Banking Manager.
• Adhere to SOX controls, company policies, and procedures.
• Perform additional duties as required.

Skills

Communication

Problem solving

Organization

Delegation

Customer service

Urgency-driven

Attention to detail

Confidentiality

Teamwork

Money movement knowledge

Education

Bachelor's degree in Accounting/Finance or related field

Tools

MS Word

Excel

Job description

• Assist in daily implementation activities, including meetings, vendor interactions, and reporting.
• Troubleshoot and resolve issues that arise during the implementation process.
• Maintain positive vendor relationships by delivering exceptional customer servic.
• Oversee quality assurance for team tasks including chargeback and return check efforts.
• Coordinate with collection vendors in the event of errors or identified issues.
• Address service issues and collaborate with various departments to identify and resolve operational challenges. Recognize situations impacting customers and implement timely solutions to enhance customer service.
• Reconcile vendor accounts and statements to ensure accurate billing.
• Conduct daily and monthly reconciliations of collection programs nationwide.
• Manage daily collection escalations from the collection partners.
• Match reports and resolve discrepancies daily that relate to collections and occasionally chargebacks.
• Exhibit strong communication, problem-solving, organizational, and delegation skills.
• Serve as a Subject Matter Expert, directly supporting the Client Banking Manager.
• Adhere to SOX controls, company policies, and procedures.
• Perform additional duties as required.

Qualifications:

• A minimum of 3 years of experience in accounting or accounts payable.
• At least 3 years of experience in implementation and collections.
• A Bachelor’s degree in Accounting, Finance, or a related field is preferred, or equivalent experience.
• Proficient in a range of software applications, particularly in word processing and spreadsheets (MS Word & Excel), with advanced Excel skills being a plus.
• Demonstrates a strong sense of urgency and personal initiative in customer service and problem resolution.
• Requires meticulous attention to detail in composing, typing, and proofreading materials, while establishing priorities and meeting deadlines.
• Executes responsibilities with professionalism and follow-through, maintaining high ethical standards.
• Upholds strict confidentiality regarding all company, employee, and customer matters.
• Works effectively in a team environment and collaborates with individuals across various business areas.
• Possesses knowledge of money movement domains, including ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle, with the ability to provide clients with relevant information and data. Maintains composure in challenging situations and effectively escalates issues to management when necessary.

Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Verra Mobility’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.