Customer Account Specialist — Quotes, Orders & Support

STAUFF North America; Waldwick (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) with Company profit-share

Paid Time Off

Flex Spending Account (FSA)

Employee Assistance Program (EAP)

Job summary

STAUFF USA is seeking a Customer Account Specialist to manage customer accounts, process orders, and support pricing and delivery commitments. The role requires handling inquiries via email and portal, maintaining records, and coordinating with Purchasing, Shipping, and Production to satisfy customers.

The position emphasizes strong communication, problem-solving, and product knowledge across STAUFF products, with opportunities for growth in a manufacturing environment.

Qualifications

• Associate's or Bachelor's degree in Business, Engineering, or related field preferred.
• Minimum of 2 years of customer service experience, preferably in industrial/manufacturing environment.
• ERP system experience, preferably SAP.
• Proficiency in Microsoft Office applications.

Responsibilities

• Manage customer account information and portals.
• Process customer sales orders via email, portal, or electronic interface.
• Review pricing, lead times, and order requirements to meet customer expectations.
• Provide technical assistance and resolve non-technical issues with cross-functional teams.
• Maintain accurate records of interactions, orders, and confirmations.
• Communicate with customers by phone and email in a timely, courteous manner.

Skills

Customer service

Multitasking

Communication

ERP system

Microsoft Office

Education

Associate's or Bachelor's degree

Tools

SAP

Job description

STAUFF USA is seeking a Customer Account Specialist to manage customer accounts, process orders, and support pricing and delivery commitments. The role requires handling inquiries via email and portal, maintaining records, and coordinating with Purchasing, Shipping, and Production to satisfy customers.

The position emphasizes strong communication, problem-solving, and product knowledge across STAUFF products, with opportunities for growth in a manufacturing environment.