Customer Account Specialist — Growth & Training

Uniting Holding; Austin, Northern (TX, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer account experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

62ML is seeking a Customer Account Representative to support customer relationships and provide professional assistance, helping customers find solutions that meet their needs and develop strong communication, customer service, and relationship-building skills in a team-oriented environment.

The role emphasizes assisting customers, building relationships, identifying needs, maintaining records, collaborating with sales, and contributing to a positive customer experience through ongoing training

Qualifications

• Requires strong communication and interpersonal abilities.
• Customer-focused attitude with professional demeanor.
• Good listening and problem-solving skills.
• Excellent organizational and multitasking capabilities.
• Willingness to learn and adapt in a team setting.

Responsibilities

• Assist customers with questions regarding products and services.
• Build and maintain positive customer relationships.
• Provide timely and professional customer assistance.
• Identify customer needs and recommend appropriate solutions.
• Support customer follow-ups and account-related activities.
• Communicate product, service, and promotional information clearly.
• Maintain accurate records of customer interactions and activities.
• Identify opportunities to recommend additional products or services when appropriate.
• Collaborate with customer service and sales teams to meet goals.
• Help create a positive and professional customer experience.
• Participate in ongoing training and professional development.

Skills

Strong communication

Interpersonal skills

Customer-focused

Organizational skills

Team collaboration

Problem-solving

Education

High school diploma or equivalent

Job description

62ML is seeking a Customer Account Representative to support customer relationships and provide professional assistance, helping customers find solutions that meet their needs and develop strong communication, customer service, and relationship-building skills in a team-oriented environment.

The role emphasizes assisting customers, building relationships, identifying needs, maintaining records, collaborating with sales, and contributing to a positive customer experience through ongoing training