Customer Account Representative

Uniting Holding; Austin, Northern (TX, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer account experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

62ML is seeking a Customer Account Representative to support customer relationships and provide professional assistance, helping customers find solutions that meet their needs and develop strong communication, customer service, and relationship-building skills in a team-oriented environment.

The role emphasizes assisting customers, building relationships, identifying needs, maintaining records, collaborating with sales, and contributing to a positive customer experience through ongoing training

Qualifications

• Requires strong communication and interpersonal abilities.
• Customer-focused attitude with professional demeanor.
• Good listening and problem-solving skills.
• Excellent organizational and multitasking capabilities.
• Willingness to learn and adapt in a team setting.

Responsibilities

• Assist customers with questions regarding products and services.
• Build and maintain positive customer relationships.
• Provide timely and professional customer assistance.
• Identify customer needs and recommend appropriate solutions.
• Support customer follow-ups and account-related activities.
• Communicate product, service, and promotional information clearly.
• Maintain accurate records of customer interactions and activities.
• Identify opportunities to recommend additional products or services when appropriate.
• Collaborate with customer service and sales teams to meet goals.
• Help create a positive and professional customer experience.
• Participate in ongoing training and professional development.

Skills

Strong communication

Interpersonal skills

Customer-focused

Organizational skills

Team collaboration

Problem-solving

Education

High school diploma or equivalent

Job description

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

Job Summary

We are seeking a motivated Customer Account Representative to support customer relationships, provide professional assistance, and help customers find solutions that meet their needs. This role is ideal for someone who enjoys working with people and wants to develop strong communication, customer service, and relationship-building skills in a team-oriented environment.

Responsibilities

• Assist customers with questions regarding products and services.


• Build and maintain positive customer relationships.


• Provide timely and professional customer assistance.


• Identify customer needs and recommend appropriate solutions.


• Support customer follow-ups and account-related activities.


• Communicate product, service, and promotional information clearly.


• Maintain accurate records of customer interactions and activities.


• Identify opportunities to recommend additional products or services when appropriate.


• Collaborate with customer service and sales teams to meet business goals.


• Help create a positive and professional customer experience.


• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.


• Strong communication and interpersonal skills.


• Customer-focused and professional attitude.


• Strong listening and problem-solving abilities.


• Excellent organizational and multitasking skills.


• Positive attitude and eagerness to learn.


• Reliable, adaptable, and detail-oriented.


• Ability to work independently and as part of a team.


• Previous customer service, account support, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training


• Career advancement opportunities


• Professional development programs


• Supportive team environment


• Hands-on customer account experience


• Performance-based growth opportunities


• Employee recognition programs


• Ongoing mentorship and coaching