Customer Account Representative

Daikin America, Inc; Orangeburg (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Daikin America, Inc. seeks a customer service liaison to bridge customers, sales representatives and internal teams. The role requires responding to customer needs with exceptional service and following company procedures.

Qualified candidates have at least 3 years in customer service, strong interpersonal skills, and familiarity with SAP, Microsoft Office and Infor/CRM. Attendance and cross-functional collaboration are essential.

Qualifications

• Minimum of a high school education, college degree preferred.
• Minimum 3-years experience related to customer service functions.
• Ability to work across Japanese American cultural lines and with SAP/CRM tools.

Responsibilities

• Act as liaison between Daikin America Inc. customers, sales reps and internal stakeholders.
• Process orders in SAP received via phone, email or fax and verify pricing.
• Keep customers and sales reps informed of service delays and territory issues.
• Balance customer inventory to SAP and handle clerical responsibilities.

Skills

Interpersonal skills

Attention to detail

Team orientation

Clear communication

Multitasking

Patient and compassionate

Education

High school education

College degree preferred

Tools

SAP

Microsoft Office Suite

Infor/CRM

Job description

The primary responsibility for this position will be to act as a liaison between Daikin America Inc.

customers, sales representatives and internal stakeholders. The ideal candidate for this position is

expected to anticipate and respond to the needs of the customers and be passionate in providing

exceptional customer service. Perform tasks with general supervision in accordance with company

policies and procedures.

Qualifications:

• Minimum of a high school education, college degree preferred
• Minimum 3-years experience related to customer service functions

Knowledge, Skills, and Abilities:

• Ability to work across Japanese American cultural lines
• Excellent interpersonal skills
• Attention to detail
• Ability to work in a team environment
• A good understanding of SAP, Microsoft Office Suite and Infor/CRM
• Possess a positive friendly attitude
• Ability to work well with others
• Be patient and compassionate when dealing with customer needs
• Following through with open items to a successful resolution
• Communicate clearly in a positive manner
• Multitask, prioritize and meet deadlines all with the highest level of attention to detail

Essential Functions:

• Prompt, regular, and dependable attendance is an essential function of this job.
• Process orders in SAP received via phone, e-mail or fax
• Verify pricing and special requirements prior to allocating orders
• Process Customer Corrective Actions when necessary
• Forward technical problems to an appropriate person
• Keep customers and sales representatives informed of any type of service delays
• Always keep your salesperson current on territory issues
• Handle clerical type responsibilities such as maintaining files in a timely manner
• Process and obtain approval for special requirements
• Ensure all transactions are monitored to completion
• Participate in monthly customer service meeting
• Process consignment usage billing monthly ensuring accuracy
• Balance customer inventory to SAP
• Additional assignments as deemed necessary by management