Service & Solutions Account Representative

Varitec Solutions; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A national HVAC service provider is seeking a Service and Solutions Account Representative in Phoenix, AZ. This role focuses on developing customer relationships and meeting sales goals in the HVAC industry. Responsibilities include preparing cost estimates, managing customer inquiries, and maintaining sales records. The successful candidate will have a High School Diploma or equivalent with HVAC certification and several years of relevant experience. Competitive compensation and opportunities for growth are included in this role.

Qualifications

• High School Diploma or equivalent and HVAC certification with 5 years of HVAC field service experience.
• Bachelor’s Degree in Engineering, Business, or Communications preferred.
• Experience in HVAC industry is a plus.

Responsibilities

• Develop and maintain customer relationships for HVAC products.
• Meet sales goals through customer development and prospecting.
• Prepare cost estimates and sales contracts.

Skills

Sales experience

Customer service

Communication skills

Mechanical aptitude

Problem-solving

Education

High School Diploma or equivalent plus HVAC certification

Bachelor's Degree in Engineering

Tools

Salesforce

Microsoft Office Suite

Job description

CAREERS

Service and Solutions Account Representative

Summary

The Account Representative develops and maintains customer relationships in order to sell preventative maintenance contracts and service and repair work on commercial HVAC products, and retrofit/upgrades. Performs work under guided supervision. Handles basic issues/problems and refers more complex issues to higher-level staff.

Essential Duties and Responsibilities

• Works in assigned territory, partnering closely with Independent Manufacturers Representatives, District Office and Service Center Managers, sales colleagues, the Parts team and Technicians.
• Meets sales goals through the development of existing customers and prospecting new business.
• Compiles lists of prospective customers for use as sales leads, based on information from Daikin installed equipment database, industry sources, business directories, vertical market information or any other lead generation source.
• Travels throughout assigned territory to call on regular and prospective customers to solicit orders, build customer relationships and follow up on customer concerns.
• Prepares cost estimates and price quotations on new work and coordinates the preparation of cost estimates on project continuations.
• Verifies and quotes prices, credit terms and prepares sales contracts for orders obtained.
• Performs tests and conducts surveys on competitive products in order to determine the need for product alterations or the development of new products.
• Prepares reports of pipeline, sales activity and business plans.
• Identifies and implements tools and resources to assist in sales efforts (e.g. energy rebates, estimated payoffs, ROI).

Qualifications

Minimum Education Requirements

High School or GED High School Diploma or equivalent plus HVAC certification and 5 years HVAC field service experience OR, Bachelor’s Degree

Preferred Education Requirements

4 Year / Bachelor's Degree Engineering, Business, Communications or related field

Minimum Experience

1 Related sales experience

Preferred Experience

HVAC industry experience

Required Knowledge, Skills, and Abilities

Valid Driver’s License and acceptable Motor Vehicle record. Working knowledge of Microsoft Office Suite. Mechanical / technical aptitude/ability. Working knowledge of sales and product and service subject matter. Strong organization and problem-solving skills. Strong written and verbal communication skills. Strong customer-service and interpersonal skills with the ability to build and foster relationships. Ability to travel regularly to assigned territory. Occasional overnight travel based on needs of District.

Preferred Knowledge, Skills, and Abilities

Experience with Salesforce or any other sales tracking software

Work Environment

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts; work in high, precarious places and outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to touch, handle, or feel, and talk or hear. The employee is frequently required to stand; walk; sit and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

Equal Opportunity Employer

Varitec is a Drug Free Workplace and Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, gender identity and/or expression or any other characteristic protected by applicable law. Equal Opportunity Employer, including Veterans and Individuals with Disabilities.