Customer Account Representative

Daikin America, Inc; Decatur (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Daikin America, Inc in Decatur, Alabama seeks a dedicated liaison between customers, sales representatives and internal stakeholders to anticipate needs and provide exceptional service.

The role emphasizes processing SAP orders received by phone, email or fax, verifying pricing, and managing customer issues with attention to detail and teamwork.

Qualifications

• High school education minimum; college degree preferred.
• Minimum 3 years experience related to customer service functions.
• Customer service oriented with passion for exceptional service.

Responsibilities

• Process orders in SAP received via phone, e-mail or fax.
• Verify pricing and special requirements prior to allocating orders.
• Process Customer Corrective Actions when necessary.
• Forward technical problems to an appropriate person.
• Keep customers and sales representatives informed of service delays.
• Always keep your salesperson current on territory issues.
• Handle clerical responsibilities such as maintaining files in a timely manner.
• Process and obtain approval for special requirements.
• Ensure all transactions are monitored to completion.
• Participate in monthly customer service meeting.
• Process consignment usage billing monthly ensuring accuracy.
• Balance customer inventory to SAP.
• Additional assignments as deemed necessary by management.

Skills

Interpersonal skills

Attention to detail

Teamwork

Clear communication

Cross-cultural communication

Multitask

Time management

Positive attitude

Education

High school diploma

College degree preferred

Tools

SAP

Microsoft Office

Infor/CRM

Job description

The primary responsibility for this position will be to act as a liaison between Daikin America Inc.

customers, sales representatives and internal stakeholders. The ideal candidate for this position is

expected to anticipate and respond to the needs of the customers and be passionate in providing

exceptional customer service. Perform tasks with general supervision in accordance with company

policies and procedures.

Qualifications:

• Minimum of a high school education, college degree preferred
• Minimum 3-years experience related to customer service functions

Knowledge, Skills, and Abilities:

• Ability to work across Japanese American cultural lines
• Excellent interpersonal skills
• Attention to detail
• Ability to work in a team environment
• A good understanding of SAP, Microsoft Office Suite and Infor/CRM
• Possess a positive friendly attitude
• Ability to work well with others
• Be patient and compassionate when dealing with customer needs
• Following through with open items to a successful resolution
• Communicate clearly in a positive manner
• Multitask, prioritize and meet deadlines all with the highest level of attention to detail

Essential Functions:

• Prompt, regular, and dependable attendance is an essential function of this job.
• Process orders in SAP received via phone, e-mail or fax
• Verify pricing and special requirements prior to allocating orders
• Process Customer Corrective Actions when necessary
• Forward technical problems to an appropriate person
• Keep customers and sales representatives informed of any type of service delays
• Always keep your salesperson current on territory issues
• Handle clerical type responsibilities such as maintaining files in a timely manner
• Process and obtain approval for special requirements
• Ensure all transactions are monitored to completion
• Participate in monthly customer service meeting
• Process consignment usage billing monthly ensuring accuracy
• Balance customer inventory to SAP
• Additional assignments as deemed necessary by management