Customer Account Representative

Aston Carter; McMinnville (OR); On-site; USD 54,000 - 71,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Paid time off

Parental leave

Flexible work arrangements

Professional development

Job summary

Aston Carter is seeking a Customer Account Representative in McMinnville, OR to own a portfolio of customer accounts, process orders, and maintain ERP/MRP data. You will act as the liaison for order status, shipments, and scheduling, while coordinating with internal teams to resolve issues and ensure a positive customer experience.

The role emphasizes four-day work weeks, development within an international organization, and opportunities for growth. Strong Excel and ERP skills are essential.

Qualifications

• Experience in customer account management.
• Experience processing purchase orders and sales orders.
• Strong customer-facing communication skills.
• Proven ability to resolve issues and manage escalations.
• Practical experience using ERP or MRP systems.
• Proficiency in Microsoft Excel for data entry and reporting.
• Experience coordinating cross-functionally with production, operations, planning, sales, or similar teams.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Own and manage assigned customer accounts, serving as the primary point of contact for all order and service-related inquiries.
• Process and manage customer purchase orders and sales orders from initial entry through fulfillment.
• Maintain accurate and up-to-date customer, order, and shipment information within internal ERP/MRP systems.
• Monitor order activity and provide customers with timely updates on status, shipments, availability, and scheduling.
• Resolve complex customer issues by investigating root causes and providing actionable solutions.
• Proactively communicate with customers via email, phone, and virtual meetings to share updates and clarify requirements.
• Collaborate with production, operations, planning, sales, and other internal groups to resolve customer needs.
• Escalate and follow through on delayed orders and scheduling conflicts to ensure timely resolution.
• Support departmental reporting and tracking against KPIs for continuous improvement and transparency.
• Identify opportunities to improve processes and overall customer experience.

Skills

Customer account management

Order management

Customer-facing communication

Issue resolution

ERP/MRP systems

Microsoft Excel

Cross-functional collaboration

Tools

SAP

Oracle

ERP/MRP systems

Job description

Job Description

The Customer Account Representative owns and supports a portfolio of customer accounts while building strong, long-term relationships. In this role, you process and manage purchase orders and sales orders, maintain accurate data in ERP/MRP systems, and serve as a key point of contact for order status, shipments, availability, and scheduling. You resolve complex customer issues, coordinate closely with internal teams, and proactively communicate updates to ensure a smooth and positive customer experience. This position offers a four-day work week, meaningful ownership of customer accounts, and opportunities for growth and advancement within an international organization.

Job Title

Customer Account Representative

Responsibilities

• Own and manage assigned customer accounts, serving as the primary point of contact for all order and service-related inquiries.
• Process and manage customer purchase orders and sales orders from initial entry through fulfillment.
• Maintain accurate and up-to-date customer, order, and shipment information within internal ERP/MRP systems.
• Monitor order activity and provide customers with timely and accurate updates on order status, shipment details, product availability, and scheduling.
• Resolve complex customer issues and product-related questions by investigating root causes and providing clear, actionable solutions.
• Proactively communicate with customers via email, phone, and virtual meetings to share updates, clarify requirements, and strengthen relationships.
• Partner with production, operations, planning, sales, and other internal groups to obtain information, align priorities, and resolve customer needs.
• Escalate and follow through on delayed orders, scheduling conflicts, and other customer concerns, ensuring issues are addressed promptly.
• Assist with departmental reporting and tracking against key performance indicators (KPIs) to support continuous improvement and transparency.
• Identify opportunities to improve processes and enhance the overall customer experience, and share recommendations with the team.
• Manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
• Coordinate internally on shipment delays, delivery dates, expedites, and customer escalations, ensuring customers receive clear and consistent communication.
• Support the management of an order book, including monitoring open orders, backlogs, and changes to customer requirements.
• Use Microsoft Excel and ERP/MRP tools to analyze data, create reports, and support decision-making related to customer accounts.

Essential Skills

• Demonstrated experience in customer account management, customer operations, or a closely related role.
• Hands‑on experience with order management and order processing, including handling purchase orders (POs) and sales orders.
• Strong customer‑facing communication skills, with the ability to explain order details, timelines, and issues clearly and professionally.
• Proven ability to resolve issues and manage escalations, ensuring customer concerns are addressed promptly and thoroughly.
• Practical experience using ERP or MRP systems to enter, update, and track orders and customer information.
• Proficiency in Microsoft Excel for basic data entry, tracking, and reporting.
• Experience coordinating cross‑functionally with production, operations, planning, sales, or similar internal teams.
• Ability to prioritize tasks effectively in a fast‑paced environment with multiple competing deadlines.
• Strong attention to detail and follow‑through, ensuring accurate order entry and consistent customer communication.

Additional Skills & Qualifications

• Experience with SAP, Oracle, or comparable ERP/MRP platforms is highly preferred.
• Background in manufacturing, aerospace, industrial, distribution, or supply chain customer service is strongly beneficial.
• Experience managing an order book, including monitoring open orders, backlogs, and changes to customer requirements.
• Proven experience handling shipment delays, delivery date changes, expedites, and customer escalations.
• Intermediate Microsoft Excel skills, including experience with PivotTables and VLOOKUP, are a plus.
• Prior roles such as Customer Account Representative, Customer Service Representative, Inside Sales Representative, Order Management Specialist, Customer Account Specialist, Sales Coordinator, or Customer Operations Specialist align well with this position.
• Track record of owning customer accounts in a manufacturing or distribution environment and processing POs/orders through an ERP system.
• Experience communicating directly with customers about deliveries, delays, and order changes, and coordinating internally with operations or production teams.

Work Environment

This role is based in a professional office setting with a cubicle‑style environment and a collaborative team culture. The standard schedule follows a four‑day work week with 10‑hour shifts, typically from approximately 6:30 a.m. to 4:305:00 p.m., including a 30‑minute to 1‑hour lunch break. Overtime opportunities are available on Fridays, when the office is closed, through work‑from‑home arrangements. You work closely with a dedicated customer service team, benefiting from a warm, supportive environment and a strong sense of teamwork. The organization has an international presence, offering long‑term stability and opportunities for internal transfers and career advancement. Dress expectations align with a typical professional office environment.

Job Type & Location

This is a Permanent position based out of Mcminnville, OR.

Pay And Benefits

The pay range for this position is $54080.00 - $70720.00/yr.

• Comprehensive health coverage, including medical, dental, and vision Retirement savings plans with company participation Paid time off and paid holidays Parental leave and familyfriendly benefits Flexible work arrangements aligned to role and customer needs Professional development and training within a global aerospace organization

Application Deadline

This position is anticipated to close on Nov 19, 2026.

Workplace Type

This is a fully onsite position in Mcminnville,OR.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Equal Opportunity and Diversity

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.