Order Fulfillment Associate

Aston Carter; Portland (OR); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Aston Carter is seeking an Order Fulfillment Associate to process customer orders in an ERP system and manage the fulfillment lifecycle with a ticketing/CRM setup. The role emphasizes accuracy, strong communication, and timely processing to ensure order integrity and customer satisfaction.

The position requires reliable data entry, attention to detail, and collaboration with sales and operations across multiple sites.

Qualifications

• High School Diploma or GED required.
• At least 6 months of relevant experience in order processing or customer service.
• Strong communication and data entry accuracy.
• Experience using ERP systems to process and manage orders.
• Experience using CRM systems to manage work queues and customer information.

Responsibilities

• Process customer purchase orders with high accuracy in the ERP system.
• Review POs against quotes to verify pricing and terms.
• Use the CRM to manage the work queue and verify certifications.
• Collaborate with sales to approve drop-ship orders and validate discounts.
• Respond promptly to inquiries and resolve issues to maintain satisfaction.
• Handle email and phone communications, averaging about 10 calls per day.
• Support ongoing order fulfillment and process improvements.

Skills

Attention to detail

Data entry

Customer service

ERP systems

CRM systems

Email communication

Phone communication

Collaboration

Microsoft Excel

Education

High School Diploma or GED

Tools

ERP systems

CRM systems

Microsoft Office (Excel, Word, Outlook, Teams)

Job description

The Order Fulfillment Associate processes customer purchase orders in an Enterprise Resource Planning (ERP) system, manages orders through the fulfillment lifecycle using a ticketing and CRM system, and delivers a high level of customer service by resolving inquiries and issues quickly and accurately. This role requires strong attention to detail, accurate data entry, and effective communication with customers and internal teams to ensure orders are processed correctly and on time.

Job Title: Order Fulfillment Associate

The Order Fulfillment Associate processes customer purchase orders in an Enterprise Resource Planning (ERP) system, manages orders through the fulfillment lifecycle using a ticketing and CRM system, and delivers a high level of customer service by resolving inquiries and issues quickly and accurately. This role requires strong attention to detail, accurate data entry, and effective communication with customers and internal teams to ensure orders are processed correctly and on time.

Responsibilities

• Process customer purchase orders in the ERP system with a high degree of accuracy and attention to detail.
• Review purchase orders against customer quotes to verify pricing and terms before booking orders into the ERP system.
• Use the company CRM system to manage the work queue and verify customer product certifications.
• Work closely with the sales team to obtain approval for drop‑ship orders and confirm that discounts listed on purchase orders are valid.
• Utilize the ERP system to process purchase orders efficiently and in accordance with established procedures.
• Respond promptly to customer inquiries and provide thorough resolution to issues in order to maintain high levels of customer satisfaction.
• Handle day‑to‑day correspondence via email and phone, with the majority of communication conducted through email and approximately 10 phone calls per day.
• Answer customer questions regarding lead times, order status, back‑ordered materials, and other order‑related details via phone and email.
• Collaborate with customers to resolve pricing issues as they arise.
• Partner with the sales operations team to prioritize orders when inventory is limited to ensure timely fulfillment of critical orders.
• Build rapport with new and repeat customers by providing exceptional customer service through professional email and phone interactions.
• Review and execute change orders and correction requests accurately and in a timely manner.
• Support continuous improvement efforts by managing multiple tasks, meeting daily deadlines, and following best practices for order processing.
• Perform other duties as assigned by the supervisor to support the order fulfillment and customer service functions.

Essential Skills

• High School Diploma or GED.
• At least 6 months of relevant experience in order processing, customer service, logistics, or a related office environment.
• Strong customer service skills with the ability to handle inquiries and resolve issues professionally.
• Accurate data entry skills and strong attention to detail when processing purchase orders and updating systems.
• Experience using ERP systems to process and manage orders.
• Experience using CRM systems to manage work queues and customer information.
• Excellent written and verbal communication skills for email and phone interactions.
• Ability to collaborate effectively with a diverse, cross‑functional team located across multiple sites.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Ability to prioritize work, manage multiple tasks simultaneously, and meet daily deadlines.
• Reliability and strong attendance, with the ability to maintain consistent presence during scheduled work hours.

Additional Skills & Qualifications

• Experience in logistics or manufacturing environments is beneficial.
• Experience in customer service within a professional office setting is an advantage.
• Comfort working with ticketing or queue-based systems to manage workload.
• Ability to build positive relationships with internal teams such as sales, sales operations, manufacturing, and supply chain.
• Strong organizational skills and a commitment to continuous improvement in processes and customer experience.
• Positive attitude and willingness to learn through training, shadowing, and role‑play scenarios.
• Interest in long‑term growth opportunities within a growing company.

Work Environment

This role is based in a professional office environment located in the same building as the manufacturing and supply chain teams, offering close collaboration with operational staff. The team consists of approximately 15 people at the location, creating a supportive and relaxed office atmosphere that is distinctly different from a call center environment. Performance is measured by attention to detail, quality of work, customer service, and attitude toward internal teams and customers. Typical work hours fall within standard daytime office hours, with some flexibility, and training will be approximately two weeks, including shadowing and role‑playing. Training is conducted on‑site, and no travel is expected for this position. Attendance is critical in this role, and consistent presence is recognized and rewarded. The company offers opportunities for growth, including potential pay increases upon permanent hire and a 90‑day stay bonus, making this position attractive for individuals seeking stability and career development in a growing organization.

Job Type & Location

This is a Contract to Hire position based out of Tigard, OR.

Pay And Benefits

The pay range for this position is $20.00 - $20.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave).

Application Deadline

This position is anticipated to close on Nov 19, 2026.

Workplace Type

This is a fully onsite position in Tigard, OR.

About Aston Carter

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.