Customer Account Representative

Lorygen Group; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Lorygen Group in Los Angeles, CA is seeking a Customer Account Representative to assist customers with account inquiries, explain services, and build lasting professional relationships. This role emphasizes courteous, accurate service and reliable support for clients.

You will maintain customer records, follow up on inquiries, and collaborate with a team to address needs while identifying opportunities to improve satisfaction. This is a full-time on-site position with growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Customer-focused attitude and professional demeanor.
• Ability to manage multiple priorities effectively.
• Comfortable working independently and as part of a team.
• Previous customer service or account experience is an advantage but not required.

Responsibilities

• Assist customers with account questions and service-related requests.
• Explain company products and services clearly and accurately.
• Build positive relationships through professional customer interactions.
• Follow up on customer inquiries and help coordinate appropriate solutions.
• Maintain accurate customer records and account documentation.
• Collaborate with team members to address customer needs.
• Identify opportunities to improve customer satisfaction.
• Participate in training and team development activities.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem-solving

Customer-focused

Team player

Education

High school diploma or equivalent

Job description

Job Title: Customer Account Representative
Location: Los Angeles, CA
Job Type: Full-Time

About Lorygen Group

Lorygen Group values strong customer relationships, professional service, and effective business engagement. Our team works collaboratively to support customer needs and deliver positive experiences.

Position Overview

We are looking for a Customer Account Representative to assist customers with account inquiries, explain available services, and build lasting professional relationships. This position is suited to individuals who enjoy communicating with people and providing reliable service in a customer-focused environment.

Responsibilities

• Assist customers with account questions and service-related requests.
• Explain company products and services clearly and accurately.
• Build positive relationships through professional customer interactions.
• Follow up on customer inquiries and help coordinate appropriate solutions.
• Maintain accurate customer records and account documentation.
• Collaborate with team members to address customer needs.
• Identify opportunities to improve customer satisfaction.
• Participate in training and team development activities.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Customer-focused attitude and professional demeanor.
• Ability to manage multiple priorities effectively.
• Comfortable working independently and as part of a team.
• Previous customer service or account experience is an advantage but not required.