Customer Account Representative

National Beverage Corp.; Gainesville (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Account Representative to ensure seamless order processing and customer satisfaction. This role involves acting as a vital link between customers, sales, and manufacturing teams, while handling administrative tasks, verifying product availability, and managing billing processes. The ideal candidate will possess strong customer service skills, proficiency in clerical functions, and the ability to communicate effectively. Join a dynamic team where your contributions will directly impact customer relationships and operational efficiency. Embrace the opportunity to grow in a supportive and collaborative office environment.

Qualifications

• 3+ years of experience in customer service and administrative roles.
• Intermediate to advanced skills in internet applications and Microsoft Office.

Responsibilities

• Provide administrative support and maintain customer accounts.
• Verify product availability and process customer orders and billing.
• Collect on past due invoices and manage customer deductions.

Skills

Customer Service

Clerical Functions

Accounts Receivable

Accounts Payable

Interpersonal Communication

Microsoft Office Applications

Internet Application Skills

Education

High School Diploma

Some College

Tools

Microsoft Business Applications

Reporting Software

Job description

The Customer Account Representative performs all administrative job tasks related to accurate processing of customer orders and billing and acts as liaison between Customers, Sales and Manufacturing.

RESPONSIBILITIES:

• Performs administrative support to all departmental team members.
• Verify product availability with plant inventory to ensure the filling of customer orders.
• Review the Accounts Receivable Aging and collect on past due invoices.
• Process and clear authorized customer deductions.
• Backup to the front desk receptionist and consumer service specialist.
• Set up and maintain Customer Bill to/Ship to accounts.
• New set up of customers must follow the Corporate Credit guidelines.
• Analyze purchase order to determine price bracket including off invoice and bill-back promotions, weight calculation, case quantities and ship method.
• Verification of pricing.
• Process Accounts Payable check requests; payments for promotions-both direct and indirect accounts; and other related A/R payables.
• Maintain customer billing/credit memo and deduction files.
• Collection of past due invoices and invalid deductions.
• Process payback letters to customers.
• Process backup requests to brokers and customers as necessary.
• Process customer deductions.
• Determine validity of deductions in order to issue credits with correct promotions and/or General Ledger codes.
• Work with Sales Managers in clearing deductions.
• Prepare and process check requests for direct and indirect promotions, ads, slotting and etc.
• Research customer accounts as needed.
• Insures fair, equitable and respectful treatment of all employees.
• Other duties as assigned by Supervisor.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common information, reports and other documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or company representatives. Ability to effectively present information to management.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear for long periods of time. The employee frequently is required to use hands and fingers, to handle, or feel, sit for long periods of time, stand frequently, bend, lift, squat, reach and turn to access files and office equipment.

WORK ENVIRONMENT:

Office environment. The noise level in the office is usually moderate, but increases significantly in the warehouse and manufacturing areas.

MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School General Education Diploma or equivalent. Some college strongly preferred.
• At least 3 years of experience in customer service, resolution specialist, and/or general office experience in an administrative role that includes various Clerical and Accounting functions (A/R, A/P, payroll, etc.).
• Intermediate to advanced Internet application skills.
• Fluent in oral and written communication in English.
• Excellent telephone etiquette and interpersonal communication skills .
• Advanced computer skills, including Microsoft business applications and various reporting software.
• Ability and willingness to work a flexible Full-Time schedule that may include weekends and holidays.
• Must be 18 years or older.
• Pass a physical and drug exam.
• Must be able to provide own transportation to various locations in organizational service areas, as required by duties.

Shasta Beverages, Inc. provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, genetics, gender identity, disabled veterans or sexual orientation.