Customer Experience Specialist

Start Club Corp; Culver City (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

StartClub Corp is seeking a friendly, proactive Customer Service Representative to deliver exceptional experiences. The role focuses on helping customers understand products, options, and processes while maintaining a positive, collaborative team dynamic.

The ideal candidate is people-oriented, with strong communication and problem-solving skills, and a willingness to learn. This position supports daily service goals and customer satisfaction initiatives in a fast-paced environment.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, approachable, and professional attitude.
• Excellent listening and problem-solving abilities.
• Ability to remain organized in a fast-paced environment.
• Dependable and willing to learn new procedures.
• Previous customer service experience is a plus, but not required.

Responsibilities

• Assist customers with questions about products, services, and available options.
• Provide accurate information and recommend suitable solutions.
• Address customer concerns with patience and professionalism.
• Build positive relationships through effective communication.
• Help customers understand service options and processes.
• Support customer satisfaction initiatives and daily service goals.
• Collaborate with colleagues to resolve customer needs efficiently.

Skills

Verbal communication

Interpersonal skills

Active listening

Organization

Professionalism

Learning agility

Job description

StartClub Corp is seeking a friendly, proactive Customer Service Representative to deliver exceptional experiences. The role focuses on helping customers understand products, options, and processes while maintaining a positive, collaborative team dynamic.

The ideal candidate is people-oriented, with strong communication and problem-solving skills, and a willingness to learn. This position supports daily service goals and customer satisfaction initiatives in a fast-paced environment.