Customer Account Representative

Start Club Corp; Culver City (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

StartClub Corp in Culver City, CA is seeking a motivated Customer Account Representative to support client accounts, answer questions, and help customers maximize value from our products and services.

You will build strong relationships, identify needs, explain options, and collaborate with teammates to ensure satisfaction and account retention.

Qualifications

• Excellent written and verbal communication.
• Customer-focused and professional attitude.
• Strong organizational skills and attention to detail.
• Ability to build trust and relationships.
• Willingness to learn and adapt.
• Experience in account management or customer service is a plus.

Responsibilities

• Build and maintain positive relationships with new and existing customers.
• Assist customers with account-related questions and service requests.
• Explain available products, services, and account options.
• Identify customer needs and recommend appropriate solutions.
• Follow up on customer requests to ensure satisfaction.
• Maintain accurate customer account information and documentation.
• Work with team members to support account retention and customer satisfaction goals.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organizational skills

Problem solving

Job description

About Us

StartClub Corp helps teams clarify the strategic choices behind marketpresence: what to emphasize, where to compete, how to communicate value,and how to keep growth priorities visible across the organization.

About the Role

We are looking for a motivated, detail-oriented, and relationship-focused Customer Account Representative to support customer accounts and strengthen long-term relationships. This opportunity is ideal for someone who enjoys understanding customer needs, providing tailored solutions, and helping customers get the most value from available products and services.

Responsibilities

• Build and maintain positive relationships with new and existing customers.
• Assist customers with account-related questions and service requests.
• Explain available products, services, and account options.
• Identify customer needs and recommend appropriate solutions.
• Follow up on customer requests to ensure satisfaction.
• Maintain accurate customer account information and documentation.
• Work with team members to support account retention and customer satisfaction goals.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Excellent organizational skills and attention to detail.
• Ability to build trust and maintain positive relationships.
• Problem-solving skills and willingness to learn.
• Previous account management or customer service experience is a plus, but not required.