Customer Account Representative

Surib; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development programs

Supportive team environment

Hands-on customer account and sales

Performance-based growth opportunities

Ongoing mentorship and coaching

Job summary

Surib is seeking a motivated Customer Account Representative to support customer relationships, account growth, and sales opportunities. This role emphasizes understanding customer needs and providing effective solutions while building strong communication and relationships.

The position offers exposure to product knowledge, sales training, and opportunities to collaborate with a friendly team, contributing to customer satisfaction and retention.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Confident speaking with customers.
• Goal-oriented and motivated to achieve results.
• Reliable, adaptable, and self-motivated.

Responsibilities

• Build and maintain positive relationships with customers.
• Assist customers with questions regarding products and services.
• Identify customer needs and recommend appropriate solutions.
• Support customer acquisition and account development initiatives.
• Present products and services clearly and professionally.
• Follow up with prospective and existing customers.
• Identify opportunities to increase customer engagement and sales.
• Maintain organized records of customer interactions and account activities.
• Support customer satisfaction and retention initiatives.
• Collaborate with team members to achieve customer and sales goals.
• Participate in promotional activities and community events when needed.
• Participate in ongoing sales training and professional development.

Skills

Strong communication

Interpersonal skills

Customer-focused

Problem solving

Organizational skills

Multitasking

Relationship building

Education

High school diploma

Job description

ob Summary

We are seeking a motivated Customer Account Representative to support customer relationships, account growth, and sales opportunities. This role is ideal for individuals who enjoy working with people, understanding customer needs, providing solutions, and developing strong communication and relationship-building skills.

Responsibilities

• Build and maintain positive relationships with customers.
• Assist customers with questions regarding products and services.
• Identify customer needs and recommend appropriate solutions.
• Support customer acquisition and account development initiatives.
• Present products and services clearly and professionally.
• Follow up with prospective and existing customers.
• Identify opportunities to increase customer engagement and sales.
• Maintain organized records of customer interactions and account activities.
• Support customer satisfaction and retention initiatives.
• Collaborate with team members to achieve customer and sales goals.
• Participate in promotional activities and community events when needed.
• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Confident and comfortable speaking with customers.
• Goal-oriented and motivated to achieve results.
• Strong problem-solving and relationship-building abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, marketing, or account support is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer account and sales experience
• Performance-based growth opportunities
• Ongoing mentorship and coaching