Account Manager

Leggett & Platt, Inc.; Wilmington (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Leggett & Platt, Inc. is seeking an Account Manager to build strong customer partnerships and drive measurable business results. In this customer-facing role, you will take ownership of key accounts, influencing customer satisfaction and product innovation.

The ideal candidate will have a degree in a technical field and at least 2 years of sales account management experience. This role provides an opportunity to work in a global environment, leading projects that shape business growth.

Qualifications

• Minimum 2+ years of experience managing customer accounts in a sales environment.

Responsibilities

• Develop and strengthen customer relationships by serving as a trusted advisor.
• Drive business growth by leading price and contract negotiations.
• Lead customer projects end-to-end to ensure successful delivery.

Skills

Strong communication skills

Proficiency in SAP and MS Office

Customer-focused mindset

Organizational skills

Problem-solving skills

Education

Degree in a technical field

Job description

Account Manager / Precision Hydraulic Cylinders

Are you passionate about building strong customer partnerships and driving measurable business results? Join our team as an Account Manager, where you’ll play a critical role in shaping customer success, leading strategic projects, and contributing to global growth.

What You’ll Do

In this dynamic, customer-facing role, you will take ownership of key accounts and deliver value across the full sales lifecycle. Your work will directly influence customer satisfaction, product innovation, and revenue growth.

Key Responsibilities

• Develop and strengthen customer relationships by serving as a trusted advisor to existing clients and supporting both standard and complex projects
• Drive business growth by leading price and contract negotiations with new and existing customers
• Lead customer projects end-to-end, from initial concept through series production, ensuring successful delivery and alignment with customer expectations
• Own and achieve sales targets by planning and executing against key performance indicators within your customer portfolio
• Monitor market trends and competitor activity, translating insights into strategic actions that strengthen our market position

How You’ll Make an Impact

Customer Engagement – Be the Voice of the Customer

• Build strong, long-lasting relationships with key stakeholders
• Monitor satisfaction and proactively address risks and opportunities
• Conduct regular customer interactions to maintain alignment and trust

Outcome: Increased customer loyalty, retention, and long‑term partnership growth

New Product Leadership – Turn Opportunities into Results

• Introduce and champion new customer projects internally
• Lead cost analysis and develop data-driven business cases
• Represent the organization in customer‑facing project leadership

Outcome: Faster, more successful product launches that drive revenue

Forecasting & Insights – Enable Smarter Decisions

• Collaborate cross‑functionally to align accurate sales forecasts
• Support pricing strategies through structured, index‑based adjustments

Outcome: Improved forecasting accuracy and stronger strategic planning

Communication – Ensure Clarity and Alignment

• Act as the primary contact for all commercial topics
• Lead meetings with key stakeholders, ensuring clear direction and outcomes

Outcome: Seamless coordination across teams and improved execution

Scope of the Role

• Operate across multiple countries and global markets
• Collaborate with international teams and customers, influencing business on a global scale

What You Bring

Qualifications

• Degree in a technical field or equivalent practical experience
• Minimum 2+ years of experience managing customer accounts in a sales environment

Skills & Expertise

• Strong communication skills with the ability to work effectively across global teams
• Customer‑focused mindset with a passion for relationship‑building
• Solid understanding of sales processes and commercial strategy
• Proficiency in SAP and MS Office tools
• Excellent organizational, interpersonal, and problem‑solving skills

Why Join Us?

This role offers the opportunity to:

• Make a visible impact on customer success and business growth
• Work in a global environment with diverse teams and markets
• Lead meaningful projects and drive innovation
• Build strong relationships that shape long‑term success

Ready to Make an Impact?

If you’re driven, customer‑focused, and ready to take ownership of global accounts, we want to hear from you.

Equal Employment Opportunity/Veterans/Disability Employer