Customer Account Manager

SIO Logistics LLC.; Southlake (TX); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Unlimited PTO

401k matching

Career growth

Team trips

Mental resets

Bonuses & awards

Competition rewards

Job summary

SIO Logistics LLC is seeking a dedicated Customer Account Manager to join our on-site team in Southlake, Texas. You will build a book of business, manage a growing client portfolio, and ensure outstanding service through proactive account management.

Join us full-time at Southlake, TX, and help develop new business opportunities while delivering exceptional customer support. A strong communication ability and team-oriented mindset are essential.

Qualifications

• Passion for sales and customer service.
• Excellent communication and customer service skills.
• Ability to develop new business and build strong customer relationships.
• Ability to work independently and as part of a team.
• Bachelor’s degree preferred but not required.
• Proficiency with software tools and a willingness to learn.

Responsibilities

• Build a Book of Business: establish and expand a portfolio of client accounts.
• Develop New Business Opportunities: identify and pursue growth opportunities.
• Manage and Nurture Customer Accounts: maintain and enhance relationships with personalized account management.
• Maintain Effective Communication Channels: ensure clear, consistent, and responsive communication with customers.
• Ensure Excellent Customer Account Management: deliver exceptional service and support to customers.

Skills

Sales & account management

Communication

Relationship building

Problem solving

Teamwork

Independence

Education

Bachelor’s degree preferred

Tools

CRM software

Job description

About SIO Logistics

SIO Logistics stands as a premier third-party logistics and truckload shipping company, dedicated to delivering optimized solutions across dry van, flatbed, refrigerated freight, and other over the road freight solutions. Operating nationwide, we bridge our customers with an extensive network of vetted carriers, ensuring seamless and efficient freight movement. When businesses demand unparalleled supply chain management and state-of-the-art technology, they confidently "Send It Over" to us. Since our founding in 2016, we have upheld a commitment to exceptional service, consistently meeting and exceeding our customers' expectations.

Job Overview

We are looking for a dedicated and dynamic Customer Account Manager (CAM) to join our team full-time at our on-site location in Southlake, Texas. You will play a crucial role in developing new business, building and managing a robust book of business, and ensuring exceptional customer service through effective communication and account management.

Key Responsibilities

• Build a Book of Business: Establish and expand a portfolio of client accounts through targeted outreach and relationship‑building strategies.


• Develop New Business Opportunities: Identify and pursue new business opportunities to drive growth and revenue.


• Manage and Nurture Customer Accounts: Maintain and enhance customer relationships by providing personalized and proactive account management.


• Maintain Effective Communication Channels: Ensure clear, consistent, and responsive communication with customers to address their needs and concerns.


• Ensure Excellent Customer Account Management: Deliver exceptional service and support to customers, ensuring their satisfaction and loyalty.

Qualifications

• Passion for Sales and Strong Problem‑Solving Skills: Enthusiastic about sales with the ability to think critically and solve challenges effectively.


• Excellent Communication and Customer Service Skills: Strong verbal and written communication abilities, coupled with exceptional customer service skills.


• Ability to Develop New Business and Build Strong Customer Relationships: Proven capability to create new business opportunities and foster lasting relationships with customers.


• Ability to Work Independently and as Part of a Team: Self‑motivated and able to work autonomously, yet also a collaborative team player.


• Bachelor’s Degree Preferred but Not Required: Higher education is an advantage, but not essential.


• Proficiency in Software Skills and a Willingness to Learn: Competence with various software tools and a proactive attitude towards learning new technologies.

Benefits Include

• Comprehensive Benefits: Health, Dental, and Vision coverage


• Unlimited PTO: Flexible vacation policies


• 401k Matching: Secure your future with our 401k (up to 4% employer match)


• Career Growth Opportunities: No corporate ladder to climb


• Frequent Team Building Trips: Company offsite events


• Mental Resets: Take breaks to rejuvenate


• End-of-Year Bonuses and Awards: Recognition for your hard work


• Ongoing Competition Rewards: Additional incentives and team offsite events