Customer Account Manager

SIO Logistics LLC.; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Benefits

Unlimited PTO

401k Matching

Career Growth Opportunities

Frequent Team Building Trips

Mental Resets

End-of-Year Bonuses and Awards

Ongoing Competition Rewards

Job summary

SIO Logistics LLC. in Houston, TX seeks a Customer Account Manager to grow and manage a robust book of business and deliver exceptional service.

You will drive new business opportunities and maintain strong client relationships through proactive communication and strategic account management. The role is full-time and on-site, with an emphasis on market expansion, client satisfaction, and cross-functional collaboration to optimize freight solutions.

Qualifications

• Passion for sales and solving client challenges.
• Excellent verbal and written communication with customers.
• Ability to build and maintain strong client relationships.

Responsibilities

• Build a book of business through outreach and relationship-building strategies.
• Develop new business opportunities to drive growth and revenue.
• Manage and nurture customer accounts with personalized, proactive service.
• Maintain clear, responsive communication with customers to address needs and concerns.
• Deliver excellent customer account management to ensure satisfaction and loyalty.

Skills

Sales passion

Communication skills

Relationship building

Teamwork

Independent work

Software proficiency

Willingness to learn

Education

Bachelor’s degree preferred

Job description

About SIO Logistics:

SIO Logistics stands as a premier third-party logistics and truckload shipping company, dedicated to delivering optimized solutions across dry van, flatbed, refrigerated freight, and other over the road freight solutions. Operating nationwide, we bridge our customers with an extensive network of vetted carriers, ensuring seamless and efficient freight movement. When businesses demand unparalleled supply chain management and state-of-the-art technology, they confidently "Send It Over" to us. Since our founding in 2016, we have upheld a commitment to exceptional service, consistently meeting and exceeding our customers' expectations.

Job Overview:

We are looking for a dedicated and dynamic Customer Account Manager (CAM) to join our team full-time at our on-site location in Houston, Texas. You will play a crucial role in developing new business, building and managing a robust book of business, and ensuring exceptional customer service through effective communication and account management.

Key Responsibilities:

• Build a Book of Business: Establish and expand a portfolio of client accounts through targeted outreach and relationship-building strategies.

• Develop New Business Opportunities: Identify and pursue new business opportunities to drive growth and revenue.

• Manage and Nurture Customer Accounts: Maintain and enhance customer relationships by providing personalized and proactive account management.

• Maintain Effective Communication Channels: Ensure clear, consistent, and responsive communication with customers to address their needs and concerns.

• Ensure Excellent Customer Account Management: Deliver exceptional service and support to customers, ensuring their satisfaction and loyalty.

Qualifications:

• Passion for Sales and Strong Problem-Solving Skills: Enthusiastic about sales with the ability to think critically and solve challenges effectively.

• Excellent Communication and Customer Service Skills: Strong verbal and written communication abilities, coupled with exceptional customer service skills.

• Ability to Develop New Business and Build Strong Customer Relationships: Proven capability to create new business opportunities and foster lasting relationships with customers.

• Ability to Work Independently and as Part of a Team: Self-motivated and able to work autonomously, yet also a collaborative team player.

• Bachelor’s Degree Preferred but Not Required: Higher education is an advantage, but not essential.

• Proficiency in Software Skills and a Willingness to Learn: Competence with various software tools and a proactive attitude towards learning new technologies.

Benefits Include:

• Comprehensive Benefits: Health, Dental, and Vision coverage

• Unlimited PTO: Flexible vacation policies

• 401k Matching: Secure your future with our 401k (up to 4% employer match)

• Career Growth Opportunities: No corporate ladder to climb

• Frequent Team Building Trips: Company offsite events

• Mental Resets: Take breaks to rejuvenate

• End-of-Year Bonuses and Awards: Recognition for your hard work

• Ongoing Competition Rewards: Additional incentives and team offsite events