Customer Account Manager

Aquarius Professional Staffing; Mason (OH); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, dental, vision plans

HSA and FSA plans

Paid Parental Leave

401k employer match

Floating holiday

Tuition reimbursement

Job summary

Aquarius Professional Staffing is seeking a Customer Account Manager for Military & Defense. You will be the primary commercial and operational contact for U.S. Government and defense customers, handling quotes, orders, and status updates.

You will coordinate pricing, lead-time, and compliance inputs with internal teams, enter sales orders in SAP, and maintain accurate records across ERP and CRM systems, ensuring timely delivery and customer satisfaction.

Qualifications

• Experience supporting U.S. Government, Department of Defense, military, or major defense OEM customers.
• Ability to prepare quotations and pricing and manage orders for government contracts.
• Experience with ERP/CRM systems and MS Office tools.

Responsibilities

• QUOTING & INSIDE SALES SUPPORT — primary contact for U.S. Government, military, and defense OEM customers.
• Manage RFQs, quotes, bids, and follow-ups from receipt to submission.
• Coordinate pricing, lead-time, technical, and compliance inputs; prepare quotations in SAP or with Pricing Specialists.
• Create and maintain opportunities and sales funnel in Salesforce.
• Order entry and processing in SAP; ensure accurate delivery commitments and contract requirements.
• Maintain customer, pricing, billing, and order information across ERP and CRM systems.

Skills

Attention to detail

Clear communication

Account management

Multitasking

Inside sales

Tools

SAP

Epicor

Salesforce

Excel

ERP

CRM

Job description

hat you will get as the Customer Account Manager, Military & Defense:

• We offer a comprehensive benefits package designed to support our team’s health, financial security, and overall well-being.
• The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs.
• We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.
• We are committed to providing equal opportunities in employment.
• We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What you will be doing as the Customer Account Manager, Military & Defense:

• QUOTING & INSIDE SALES SUPPORT — Serve as the primary commercial and operational point of contact for assigned U.S. Government, military, and major defense OEM customers.
• Manage customer requests, RFQs, transactional quotations, bids, and follow-up from receipt through submission.
• Coordinate pricing, lead-time, technical, compliance, and availability inputs with internal stakeholders; prepare quotations in SAP or coordinate with Pricing Specialists.
• Create and maintain opportunities and sales-funnel information in Salesforce, and support supplier questionnaires and compliance documentation.
• ORDER ENTRY & PROCESSING — Review purchase orders against quotations, pricing, delivery commitments, contractual requirements, and applicable FAR, DFARS, U.S. Government flowdowns, and customer-specific requirements.
• Create and maintain accurate sales orders in SAP, or coordinate entry through the appropriate specialist, and issue order acknowledgements within established turnaround expectations
• Maintain accurate customer, pricing, delivery, billing, shipping, and order information; support pre-payment, pro-forma invoice, payment-plan, stock availability, and advance-release activities.
• CUSTOMER ORDER SUPPORT — Partner with Order Fulfillment to obtain line-level production, lead-time, and delivery updates and consolidate them into accurate, consistent customer status reports.
• Provide scheduled and ad hoc updates on open orders, proactively communicating delays, risks, changes, and required customer actions.
• Coordinate shipment issues, training, commissioning, acceptance testing, complaints, repair requests, spare-parts inquiries, and other fulfillment activities as applicable.
• Escalate unresolved customer or order issues to the appropriate owners and track actions through closure.
• ACCOUNT ADMINISTRATION — Maintain accurate customer, opportunity, quotation, order, and communication records across ERP, CRM, and customer portals.
• Coordinate across Sales, Order Fulfillment, Supply Chain, Engineering, Quality,
• Finance, Logistics, Service, and external partners to support customer meetings, account reviews, and commercial execution.
• Follow up on outstanding invoices and payments with Finance, while Sales leadership retains accountability for negotiations and disputed-payment resolution.

What you will be doing as the Customer Account Manager, Military & Defense:

• Experience supporting U.S. Government, Department of Defense, military, or major defense OEM customers.
• Direct experience preparing or submitting quotations and pricing, entering orders, and communicating order status for U.S. Government or major defense OEM customers.
• Working knowledge of FAR, DFARS, and U.S. Government contractual flowdown requirements.
• Experience using government or customer portals for quotation, order, or status management activities.
• Experience in customer account management, inside sales, order management, sales operations, customer support, or commercial operations in a B2B environment.
• Strong attention to detail and the ability to process a high volume of transactional work accurately and efficiently.
• Clear written and verbal communication skills, including the ability to prepare structured customer reports and provide dependable follow-through
• Proven ability to organize information, manage multiple accounts and deadlines, coordinate stakeholders, and follow issues through resolution.
• Experience with ERP, CRM, and Microsoft Office tools; SAP, Epicor, Salesforce, and Excel experience is advantageous.
• Experience in aerospace, defense, aviation, manufacturing, MRO, or another regulated technical environment is preferred.