Customer Service Manager

Team 360 Staffing; Adelanto (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k) retirement plan (no employer? 0

Job summary

Team 360 Staffing seeks a Customer Service Manager in Adelanto, CA to lead a manufacturing customer service team and drive cross-functional collaboration. You will oversee pricing, quoting, orders, and RMAs while ensuring ITAR/EAR/DFARS compliance and timely delivery.

Excellent leadership, process improvement, and communication skills are essential to elevate customer satisfaction and operational efficiency.

Qualifications

• Bachelor’s degree in Business, Customer Service, Operations, or equivalent experience.
• Minimum of 5 years of progressive customer service experience in a manufacturing environment, including supervisory or leadership responsibilities.
• Strong knowledge of customer service operations, quotations, order entry, pricing administration, and MRP documentation.
• Proficiency in Microsoft Office and manufacturing software systems.
• Understanding of manufacturing processes, production scheduling, and customer requirements.
• Familiarity with CUI handling, NIST SP 800-171, ITAR, EAR, DFARS, and related government or defense requirements.
• Strong leadership, organizational, problem-solving, and conflict-resolution skills.
• Excellent written and verbal communication, interpersonal, and presentation skills.
• Ability to read and understand technical documents, customer specifications, and manufacturing-related documentation.
• Experience with JobBOSS or similar manufacturing MRP systems is preferred; CRM experience is also a plus.
• Knowledge of tape-wound cores is strongly preferred.
• Travel domestically and internationally for trade shows.

Responsibilities

• Develop and maintain department procedures, workflows, priorities, and performance standards.
• Supervise, train, coach, and evaluate customer service personnel while promoting teamwork and accountability.
• Oversee quotations, customer orders, acknowledgments, pricing, and customer communications.
• Ensure compliance with customer requirements, including ITAR, EAR, DFARS, CUI, and other applicable government or defense-related requirements.
• Review and approve pricing and lead-time recommendations within established guidelines.
• Maintain pricing programs, customer pricing records, and quoting tools.
• Coordinate with Production Control and Operations to confirm lead times, support production schedules, and meet delivery commitments.
• Establish performance goals and monitor employee performance.
• Coordinate customer communications regarding returns (RMAs), corrective actions, quality concerns, and complaints, working with the appropriate internal teams.
• Support sales representatives and distributors with quotations, order updates, customer follow-ups, and pricing coordination.
• Collaborate with Purchasing, Quality, Engineering, Accounting, IT, and Management to resolve customer issues.
• Participate in trade shows, marketing activities, and customer-facing business development initiatives.
• Maintain accurate customer, quotation, pricing, and order records in the MRP system.
• Prepare reports and analyze customer satisfaction data to support continuous improvement.
• Provide backup support to Customer Service Representatives when needed.
• Maintain a professional work environment focused on quality, communication, and employee development.

Skills

Leadership

Customer service operations

Quotations & pricing

MRP documentation

CRM experience

Microsoft Office

Manufacturing software systems

Education

Bachelor’s degree in Business/Operations/Customer Service

Tools

JobBOSS or similar MRP systems

CRM systems

Job description

Benefits: Paid Time Off (PTO) and 401(k) retirement plan (no employer match)

Job Overview

The Customer Service Manager leads the customer service team and collaborates with cross-functional departments to ensure timely, professional customer support, operational efficiency, and customer satisfaction.

Key Responsibilities

• Develop and maintain department procedures, workflows, priorities, and performance standards.
• Supervise, train, coach, and evaluate customer service personnel while promoting teamwork and accountability.
• Oversee quotations, customer orders, acknowledgments, pricing, and customer communications.
• Ensure compliance with customer requirements, including ITAR, EAR, DFARS, CUI, and other applicable government or defense-related requirements.
• Review and approve pricing and lead-time recommendations within established guidelines.
• Maintain pricing programs, customer pricing records, and quoting tools.
• Coordinate with Production Control and Operations to confirm lead times, support production schedules, and meet delivery commitments.
• Establish performance goals and monitor employee performance.
• Coordinate customer communications regarding returns (RMAs), corrective actions, quality concerns, and complaints, working with the appropriate internal teams.
• Support sales representatives and distributors with quotations, order updates, customer follow-ups, and pricing coordination.
• Collaborate with Purchasing, Quality, Engineering, Accounting, IT, and Management to resolve customer issues.
• Participate in trade shows, marketing activities, and customer-facing business development initiatives.
• Maintain accurate customer, quotation, pricing, and order records in the MRP system.
• Prepare reports and analyze customer satisfaction data to support continuous improvement.
• Provide backup support to Customer Service Representatives when needed.
• Maintain a professional work environment focused on quality, communication, and employee development.

Qualifications

• Bachelor’s degree in Business, Customer Service, Operations, or a related field, or equivalent experience.
• Minimum of 5 years of progressive customer service experience in a manufacturing environment, including supervisory or leadership responsibilities.
• Strong knowledge of customer service operations, quotations, order entry, pricing administration, and MRP documentation.
• Proficiency in Microsoft Office and manufacturing software systems.
• Understanding of manufacturing processes, production scheduling, and customer requirements.
• Familiarity with CUI handling, NIST SP 800-171, ITAR, EAR, DFARS, and related government or defense requirements.
• Strong leadership, organizational, problem-solving, and conflict-resolution skills.
• Excellent written and verbal communication, interpersonal, and presentation skills.
• Ability to read and understand technical documents, customer specifications, and manufacturing-related documentation.
• Experience with JobBOSS or similar manufacturing MRP systems is preferred; CRM experience is also a plus.
• Knowledge of tape-wound cores is strongly preferred.
• Ability to maintain confidentiality, exercise sound judgment, and communicate professionally at all organizational levels.
• Willingness and ability to travel domestically and internationally and participate in trade shows.
• Openness to constructive feedback and the ability to make appropriate adjustments.
• Paid Time Off (PTO)