Customer Account Manager

Ultimate Staffing; Fort Snelling Unorganized Territory (MN); On-site; USD 65,000 - 70,000; Full time

Job summary

Ultimate Staffing is seeking a proactive Customer Account Manager to enhance customer relations and support sales growth. This full-time position requires strong communication and organizational skills, a passion for service, and 3-5 years of account management experience. The successful candidate will cultivate relationships and strategically grow accounts while ensuring customer satisfaction.

Qualifications

• Minimum 3-5 years of experience in high-level customer account management.
• Experience selling mechanical products preferred.
• Proficiency with ERP systems required.

Responsibilities

• Manage customer inquiries and support sales initiatives.
• Identify opportunities to grow existing accounts through upselling.
• Negotiate pricing and contract terms with customers.

Skills

Communication

Attention to detail

Customer relationship management

Education

Associate degree or higher preferred

Tools

ERP systems

Microsoft Office Suite

Job description

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Base pay range

$65,000.00/yr - $70,000.00/yr

Direct message the job poster from Ultimate Staffing

Senior Business Solutions Director - Team Lead at Ultimate Staffing

We are seeking a proactive and relationship-driven Customer Account Manager to join our team. This role is responsible for managing customer inquiries, supporting sales initiatives, and maintaining strong, long-term partnerships. The ideal candidate will possess strong communication skills, attention to detail, and a passion for providing exceptional service.

Key Responsibilities:

· Respond to customer inquiries and service requests across multiple channels, including phone, email, and fax.

· Process orders accurately and resolve basic service issues in a timely and efficient manner.

· Support new account setup and ongoing maintenance, ensuring data accuracy and completeness.

· Identify and pursue opportunities to grow existing customer accounts through upselling or cross-selling.

· Generate new sales through outreach efforts, including phone calls, emails, and video meetings.

· Actively listen to customers to understand needs and position solutions, serving as a trusted advisor.

· Develop and implement strategic account plans to support long-term retention and customer satisfaction.

· Negotiate pricing and contract terms to ensure mutually beneficial outcomes for both the company and the customer.

· Collaborate with sales and marketing teams to execute growth strategies tailored to each account.

· Analyze customer data and market trends to identify improvement opportunities.

· Provide accurate sales and revenue forecasts for assigned accounts.

· Monitor account profitability and ensure financial goals are consistently met or exceeded.

· Communicate account risks or concerns to the supervisor in a timely manner.

· Promote company products and services, offering knowledgeable support to clients.

· Collaborate with cross-functional teams to deliver a seamless customer experience.

· Actively participate in team meetings, contributing ideas and feedback.

Requirements:

· Minimum 3-5 years of experience (flexible) in a role involving high-level customer account management.

· Experience selling a product is required (preferably experience selling mechanical products)

· Associate degree or higher preferred.

· Proficiency with ERP experience required.

· Strong working knowledge of Microsoft Office Suite (Excel, Outlook, Word, etc.)

· Self-motivated with the ability to work independently and manage time effectively.

· Highly organized, goal-driven, and persistent in pursuing results.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Product Management, and Sales

• Industries

  Electronic and Precision Equipment Maintenance

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