Customer Account Executive

ironcladhq; New York (NY); Hybrid; USD 144,000 - 200,000; Full time

Benefits offered by this job

Health coverage (US)

Parental leave

401(k) with employer match

Wellbeing stipend

Mental health support

Pre-tax commuter benefits

Team events

Job summary

Ironclad is seeking a Customer Account Executive to help support our rapid scale as a leading AI contracting platform. This hybrid role is based out of our New York office or Chicago hub, with in-office Tuesdays and Thursdays in NYC.

You will drive expansion and retention by identifying customer needs and positioning solutions to maximize value. You'll own the full sales cycle from discovery to close, collaborating with Customer Success, Implementation, Support and Product teams to ensure

Qualifications

• Minimum 2–5 years of new business sales or account management experience in B2B SaaS.
• Sourced and sold deals in the $25k–$250k ARR range and ran full sales cycle.
• Comfort with sales tools and surface upsell/cross-sell opportunities within your book.
• Excellent communication and persistent follow-through with customers.
• Collaborates with Customer Success, Implementation, Support and Product teams.
• Self-sufficient with a strong internal sense of urgency and negotiation experience.

Responsibilities

• Manage a book of business to drive expansion and retention by identifying customer needs and growth opportunities.
• Execute a consistent and strategic sales process across the full customer lifecycle—discovery, value articulation, negotiation, close.
• Collaborate cross-functionally with Customer Success, Implementation, Support and Product teams to ensure seamless execution and lasting partnerships.
• Maintain accurate forecasting and pipeline hygiene in sales tools and report progress toward targets.
• Deepen product knowledge and stay current on Ironclad’s capabilities to meet customer outcomes.

Skills

Excellent communication

Self-motivated urgency

Commercial negotiation

Cross-functional collaboration

Persistence and follow-through

Team-oriented

Tools

Salesforce CRM

Forecasting tools

Job description

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

This is a hybrid role based out of our New York office or our Chicago hub. In New York, attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.

Interested in being a key sales team hire at a category-defining company, backed by some of the best investors in Silicon Valley? Ironclad is looking for a Customer Account Executive to help support our rapid scale and make an impact on our revenue goals.

Responsibilities:

• Manage a book of business to drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities, and positioning solutions to maximize customer value.
• Execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation, negotiation, and close.
• Collaborate cross-functionally with Customer Success, Implementation, Support and Product teams to ensure seamless execution, customer satisfaction, and long-term partnership success.
• Maintain accurate forecasting and pipeline hygiene in sales tools, and regularly report on progress toward individual and team targets.
• Continuously sharpen your sales skills and deepen your product knowledge by staying current on Ironclad’s capabilities and developing a strong understanding of the outcomes our customers are striving to achieve.

Key Skills and Requirements:

• At least 2-5 years of new business sales or account management experience, ideally in B2B SaaS.
• You’ve sourced and sold deals in the $25k-$250k ARR range and have experience running a full sales cycle on your own.
• Comfort with basic sales tools and ability to utilize internal systems to surface upsell and cross sell opportunities within your book of business.
• Excellent communication skills, and persistent follow through on commitments to our customers.
• Works well with other teams and wants to own projects outside of just closing deals.
• Self-sufficient with a strong internal sense of urgency.
• Comfortable with commercial negotiation and willingness to iterate selling style as needed.

OTE Range: $144,000 - $200,000

The OTE range represents the minimum and maximum of the OTE range for this position based at our San Francisco headquarters. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

US Full-Time Employee Benefits at Ironclad:

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off - take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• And most importantly: the opportunity to help build the company you want to work at

UK Employee-specific benefits are included on our UK job postings

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.