Customer Account Coordinator

Arlon; San Antonio (TX); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Competitive pay + quarterly bonus

Great benefits starting day 1

401K with company match

Supportive team and training

Job summary

Arlon, a leading provider of adhesive tapes and insulation laminates in San Antonio, seeks a customer support professional to act as the first contact for customers and handle orders, inquiries, and quotes. You will work with SAP and HubSpot, maintain product knowledge, and ensure timely order fulfillment.

The role requires 2+ years of client-focused experience, strong MS Word/Excel skills, and the ability to communicate effectively by phone, email and chat. Bilingual Spanish is a plus.

Qualifications

• 2+ years of client-focused service via phone, email and chat.
• Basic knowledge of Microsoft Word and Excel.
• Nice-to-have SAP/ERP experience and HubSpot/CRM experience.

Responsibilities

• Serve as first contact for customers via phone, email, live chat and CRM systems.
• Assist with orders, pricing, product information and availability.
• Process customer orders in SAP and monitor order statuses.
• Coordinate with production/logistics to ensure on-time fulfillment.
• Investigate and resolve order discrepancies with QA and Sales.
• Follow up with customers to confirm resolution and satisfaction.
• Handle 20-40 inbound customer calls per day.

Skills

Customer service

Phone/Email/Chat

Bilingual Spanish

Education

High School diploma or GED

Tools

SAP

HubSpot CRM

Conexiom

Job description

Company Overview

Arlon Innovations manufactures structural adhesive tapes, flexible insulation laminates and pressure sensitive adhesive tapes optimized for function and form. The company is part of Arlon’s global footprint, recognized as a global leader in graphic films and certified as a Great Place to Work® company.

Why Work Here

• Competitive Pay + eligibility for quarterly bonus
• Great benefits, starting on day 1 of employment
• 401K with company match
• Supportive team, training and culture rooted in a Great Place to Work company

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, live chat, and CRM systems
• Provide assistance regarding orders, pricing, product information, and availability.
• Maintain a high level of product knowledge
• Assist in managing the quote process in HubSpot and in SAP
• Process customer orders in SAP
• Monitor order status and proactively communicate updates or potential delays to customers and sales representatives.
• Coordinate with production and logistics to ensure on-time order fulfillment.
• Investigate and resolve order discrepancies, shipping issues, or product complaints in collaboration with Quality Assurance and Sales.
• Follow up with customers to confirm resolution and satisfaction.
• Assist with Conexiom (order automation) exceptions and account updates.
• Handle 20-40 inbound customer calls per day.

Requirements

• High School diploma or GED
• 2+ years of recent relevant experience delivering client-focused solutions via phone, email, and chat. Customer service for a product (ex. a company that sells something) strongly preferred over customer service for a service (ex. medical claims, insurance, etc.)
• Basic knowledge of Microsoft Word and Excel

Additional Considerations/” Nice to have”

• SAP/ ERP system experience
• Hub Spot/CRM experience
• Bilingual Spanish

EEO Statement

Arlon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, protected veteran status, or any other protected status in accordance with all applicable laws. (PM18)