Customer Account Coordinator

Georgia-Pacific LLC; Mount Wolf (York County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid vacation/time off

Educational assistance

Job summary

Georgia-Pacific LLC is looking for a Customer Account Coordinator to support our Mt. Wolf box plant. This role acts as a liaison between sales, internal departments, and customers, ensuring quality service and timely deliveries.

The ideal candidate will have over 2 years of experience in customer account management and be comfortable using Microsoft Office products, particularly Excel. This is an onsite position that collaborates with cross-functional teams to enhance customer satisfaction.

Qualifications

• 2+ years of Customer Account Management experience.
• Intermediate experience using Excel.
• Comfortable with all Microsoft Office products.

Responsibilities

• Manage customer accounts through proactive communication.
• Create and maintain spreadsheets for inventory and order status.
• Coordinate shipments with the shipping department.
• Partner with the Commercial team to ensure customer satisfaction.

Skills

Customer Account Management

Microsoft Office Suite

Excel intermediate skills

Record-keeping management

Cross-functional team collaboration

Job description

Job Summary

Georgia-Pacific is seeking a Customer Account Coordinator to support our Mt. Wolf box plant. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and timely deliveries. This position reports to the Customer Service Manager.

Location

This is an onsite role based at our Mt. Wolf, PA plant.

Schedule

Our CACs operate on a 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand.

Team

G‑P Mount Wolf is a manufacturer of corrugated boxes and sheets. We run 3 shifts Monday through Friday with approximately 100 employees in each facility. The Customer Account Coordinator will work on a team with other CACs and will report to the Customer Service Manager.

What You Will Do

• Manage customer accounts like it’s your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
• Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
• Manage inventories for effective production review and planning
• Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs and requirements
• Coordinate shipments of products with the shipping department
• Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
• Partner with the Commercial team to ensure GP is the preferred partner in the market for our customers
• Periodic customer visits to conduct business reviews or onboarding activities
• Create new items and manage new items through the production process
• Assist with accounts payable/receivable duties as needed
• Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis

Who You Are (Basic Qualifications)

• 2+ years of Customer Account Management experience
• Comfortable using all Microsoft Office products
• Intermediate experience using Excel (creating and utilizing formulas and spreadsheets to track, calculate, and analyze data)
• Record-keeping management/documentation experience
• Experience working with cross‑functional teams and vendors

What Will Put You Ahead

• Inventory management experience
• Experience coordinating shipments with logistics/shipping departments
• Experience in a manufacturing, industrial, warehousing, distribution, or packaging environment

Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength—focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please click here for additional information. (For Illinois E‑Verify information click here, aquí, or tu).