Customer Account Coordinator

Georgia Pacific; Mount Wolf (York County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation/time off

Educational assistance

Job summary

Georgia-Pacific is seeking a Customer Account Coordinator for our Mt. Wolf plant. This onsite role involves acting as a liaison between sales, internal departments, and customers while ensuring accurate orders and quality service.

Key responsibilities include managing customer accounts, maintaining inventory spreadsheets, and coordinating shipments. Ideal candidates will have 2+ years in account management and familiarity with Microsoft Office products. Benefits include health plans and paid leave.

Qualifications

• 2+ years of Customer Account Management experience.
• Experienced in record-keeping management/documentation.
• Intermediate experience using Excel for tracking and analyzing data.

Responsibilities

• Manage customer accounts through proactive communication.
• Create and maintain spreadsheets for tracking inventory and orders.
• Coordinate with shipping department for product shipments.

Skills

Customer Account Management

Microsoft Office

Communication

Inventory Management

Collaboration with cross-functional teams

Tools

Microsoft Excel

Microsoft Teams

Job description

Your Job

Georgia-Pacific is seeking a Customer Account Coordinator to support our Mt. Wolf box plant. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific. This position reports to the Customer Service Manager.

Location

This is an onsite role based at our Mt. Wolf, PA plant.

Schedule

Our CACs operate on a 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand.

Our Team

G-P Mount Wolf is a manufacturer of corrugated boxes and sheets. We run 3 shifts Monday through Friday with approximately 100 employees in each facility. The Customer Account Coordinator will work on a team with other CACs and will report to the Customer Service Manager. We embrace a culture of humility, respect, and integrity. We value people who are self‑motivated, resourceful, contribution focused, and can learn to succeed in a rapidly changing environment. Our goal is to be the preferred partner for both our customers and our employees.

What You Will Do

• Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
• Create and maintain spreadsheets to track inventory, order status, and other customer and production‑related data
• Manage inventories for effective production review and planning
• Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs and requirements
• Coordinate shipments of products with the shipping department
• Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
• Partner with the Commercial team to ensure GP is the preferred partner in the market for our customers
• Periodic customer visits to conduct business reviews or onboarding activities
• Create new items and manage new items through the production process
• Assist with accounts payable/receivable duties as needed
• Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis

Who You Are (Basic Qualifications)

• 2+ years of Customer Account Management experience
• Comfortable using all Microsoft Office products
• Intermediate experience using Excel (creating and utilizing formulas and spreadsheets to track, calculate, and analyze data)
• Record‑keeping management/documentation experience
• Experience working with cross‑functional teams and vendors

What Will Put You Ahead

• Inventory management experience
• Experience coordinating shipments with logistics/shipping departments
• Experience in a manufacturing, industrial, warehousing, distribution, or packaging environment

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall well‑being so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please click here for additional information.