Customer Account Administrator-Parker Aerospace

PARKER HANNIFIN CORP; Fort Worth (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Administrator to manage warranty and maintenance agreements for its diverse customer base. This role requires effective communication, problem-solving skills, and a customer-oriented approach to ensure satisfaction and compliance with agreements. Join a team that values innovation and growth, offering competitive benefits and a supportive environment. This is a fantastic opportunity to make a significant impact in the aerospace sector while developing your career in a dynamic and rewarding setting.

Benefits

Competitive vacation

401(k) with 5% matching

Annual bonus incentive plan

Health and dental options from day 1

Qualifications

• Ability to communicate effectively both orally and in writing.
• Strong customer service skills with a focus on meeting needs.
• Proficient in presentation and time management skills.

Responsibilities

• Administer warranty and maintenance agreements for customer accounts.
• Communicate order status and participate in customer meetings.
• Ensure compliance with warranty agreements and resolve issues.

Skills

Communication Skills

Customer Orientation

Presentation Skills

Active Listening

Problem Solving

Time Management

Detail Oriented

Organizational Skills

Education

Associate's degree in business

Tools

PowerPoint

Excel

Webfocus/data warehouse

Job description

Org Marketing Statement

Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world’s leading producers of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today.

In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner.

Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of core company values. As a result, our business growth is impressive and consistent. Best of all, our team members share in the success resulting from that growth.

• We offer competitive vacation and 13 paid holidays
• 401(k) with a 5% matching contribution with immediate investing
• Competitive annual bonus incentive plan
• Health and dental options effective day 1!

Position Summary

Administers warranty and maintenance agreements for customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for the direction and oversight of assigned customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints, and ensures compliance with warranty or maintenance agreements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s):

●Primary interface to the customer for daily questions.
●Participate in customer meetings. Responsibilities include giving presentations to customers.
●Communicate order status.
●Administer non-technical changes and expedite requests.
●Identify/confirm whether engineering product definition exists.
●Review and understand each customer purchase order and contract.
●Assure price adjustments are implemented.
●Initiate purchase order (PO) review.
●Collect necessary information to process export licenses for shipping purposes.
●Authorize Return Material Authorizations (RMAs).
●Ensure technical questions are answered by the Business Teams.
●Responsible for ensuring obstacles preventing the entering of sales orders for New Products are resolved.
●Ensure logistics conditions are met in accordance with contract requirements.
●Perform proforma invoicing.

●Provide support to Demand Planners as required (i.e., web portals, customer forecasts, etc.)
●Review customer portals, incorporate PO releases, and changes in demand information.
●Adhere to the “I Am Parker” philosophy.
●Process credit/debit memos in an efficient & timely manner.
●Collect necessary documentation for new account setup after consultation with Business Team Leader.
●Provide professionally written correspondence to customers.

POSITION QUALIFICATIONS

●Communication (Oral & Written) - Ability to communicate effectively with others using the spoken word as well as the ability to communicate in writing clearly and concisely.
●Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
●Presentation Skills - Ability to effectively present information publicly.
●Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
●Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
●Accuracy - Ability to perform work accurately and thoroughly.
●Relationship Building - Ability to effectively build relationships with customers and co-workers.
●Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
●Detail Oriented - Ability to pay attention to the minute details of a project or task.
●Judgment - The ability to formulate a sound decision using the available information.
●Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
●Organized - Possessing the trait of being organized or following a systematic method of performing a task.
●Working Under Pressure - Ability to complete assigned tasks under stressful situations.
●Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

SKILLS & ABILITIES

Education: Associate's degree in business, or related field, or an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the field. Professional entry level position. May have limited prior industry experience or worked with direction in student internship program.

Computer Skills

Proficiency (intermediate skills) in tools such as PowerPoint, Excel, Webfocus/data warehouse, and other similar software products.

PHYSICAL DEMANDS
Vision (Near) Sense of Sound (Ability to Effectively Communicate with Customers and Team Members) Ability to wear Personal Protective Equipment (PPE) (As Required)

WORK ENVIRONMENT
Enclosed office environment. Occasional exposure to heat and cold while in production environment. Essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination

Drug Tests

Drug-Free Workplace
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.