Custom Repair Technician II (Hearing Aids)

Starkey México; Eden Prairie (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a Custom Repair Technician II to join their team in Eden Prairie, MN. This exciting role involves analyzing and repairing hearing aids to meet customer specifications, driving process improvements, and ensuring the highest quality in product performance. With opportunities for advancement and a focus on teamwork, this position is perfect for individuals who are detail-oriented and have a passion for technology. Join a leader in hearing technologies and be part of a mission to connect people and change lives.

Benefits

Health insurance

401(k)

Paid time off

Holidays

Volunteer days

Qualifications

• Experience in hearing aids or small electronics preferred.
• Soldering knowledge is helpful.

Responsibilities

• Analyze hearing aids and customer complaints using electronic equipment.
• Wire hearing aids from start to finish, replacing components.
• Ensure final appearance and functionality meet standards.

Skills

Attention to detail

Teamwork

Manual dexterity

Ability to read diagrams

Troubleshooting

Communication skills

Education

High School Diploma or equivalent

Tools

Inspire Software

Job description

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Description

Starkey is looking to add a Custom Repair Technician II to its team at its global headquarters in Eden Prairie, MN. The technician is responsible for analyzing and repairing hearing aid products to meet dealer/customer specifications, including models such as In the Ear (ITE or CE), In the Canal (ITC or CC), and Completely in the Canal (CIC or TY). This role also involves driving process and product improvements. Technicians must be certified in analysis, wiring, case, cut/buff, and final assembly. Certified technicians have opportunities for advancement to roles like Custom Repair Tech 1, Senior Customer Repair Tech, and Master Artist.

Job Details

Starkey is a world leader in advanced hearing technologies, committed to connecting people and changing lives. Founded in 1967 by Bill Austin, Starkey is known for innovation, industry-leading R&D, and global presence with over 5,000 employees in 29 facilities worldwide.

Watch this video to learn more about Starkey: https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

Job Duties

1. Analyze hearing aids and customer complaints using electronic equipment and Inspire Software; record failures and order parts.
2. Wire hearing aids from start to finish, replacing components and verifying operation.
3. Verify sound and cosmetic quality, repairing as needed.
4. Cut, trim, bevel, and buff hearing aids to desired appearance.
5. Ensure final appearance and functionality meet standards, adding all options as per design.
6. Complete hearing aids in a timely manner using lean manufacturing principles.

Requirements

• High School Diploma or equivalent.
• Experience in hearing aids or small electronics preferred but not required.
• Soldering knowledge is helpful.

Skills and Abilities

• Attention to detail, teamwork, ability to follow instructions, and manual dexterity.
• Ability to read diagrams, troubleshoot, and perform listening tests.
• Good communication skills and basic computer skills are desirable.

Salary and Benefits

The target salary range is $19.25 to $26.25 per hour, influenced by skills, experience, and location. Benefits include health insurance, 401(k), paid time off, holidays, volunteer days, and more. The position may be eligible for a performance bonus.