Custom Orders Specialist: Customer Liaison & Artwork Expert

Uline; Glenview (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays and generous paid time

Tuition Assistance Program

Job summary

Uline is seeking a Custom Orders Representative to support custom and drop ship orders, serving as liaison between our vendors and customers to deliver an exceptional experience our customers love.

You will guide and process inquiries, review artwork for production readiness, and ensure timely production and delivery using our world-class technology.

On-site in Kenosha, WI, the role requires 2+ years of customer service experience and strong attention to detail; a high school diploma is required.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• 2+ years of relevant customer service experience.
• Experience with Adobe Illustrator and Photoshop preferred.

Responsibilities

• Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
• Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
• Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
• Review and edit customer artwork for their custom orders to ensure it is production ready.

Skills

Customer service

Adobe Illustrator

Adobe Photoshop

Education

High school diploma

Bachelor's degree preferred

Tools

Adobe Illustrator

Adobe Photoshop

Job description

Uline is seeking a Custom Orders Representative to support custom and drop ship orders, serving as liaison between our vendors and customers to deliver an exceptional experience our customers love.

You will guide and process inquiries, review artwork for production readiness, and ensure timely production and delivery using our world-class technology.

On-site in Kenosha, WI, the role requires 2+ years of customer service experience and strong attention to detail; a high school diploma is required.