Custom Orders & Artwork Specialist

Uline; Kenosha (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonuses

Paid holidays

Education assistance

On-site café

Fitness center

Walking paths

Modern facilities

Job summary

Uline's Kenosha branch is seeking a Custom Orders Representative to support custom and drop ship orders, acting as the liaison between customers and vendors to ensure a fast, accurate, and friendly experience. This on-site role emphasizes attention to detail, teamwork, and proactive communication with clients and suppliers alike.

You will guide inquiries, review artwork for production readiness, and provide exceptional service while collaborating with internal teams to meet tight deadlines and

Qualifications

• 2+ years of relevant customer service experience.
• Experience with Adobe Illustrator and Photoshop preferred.
• High school diploma or equivalent; Bachelor's degree preferred.

Responsibilities

• Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
• Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
• Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
• Review and edit customer artwork for their custom orders to ensure it is production ready.

Skills

Customer service experience

Communication skills

Teamwork

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Adobe Illustrator

Adobe Photoshop

Job description

Uline's Kenosha branch is seeking a Custom Orders Representative to support custom and drop ship orders, acting as the liaison between customers and vendors to ensure a fast, accurate, and friendly experience. This on-site role emphasizes attention to detail, teamwork, and proactive communication with clients and suppliers alike.

You will guide inquiries, review artwork for production readiness, and provide exceptional service while collaborating with internal teams to meet tight deadlines and