Custom Orders Representative

Uline; Kenosha (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonuses

Paid holidays

Education assistance

On-site café

Fitness center

Walking paths

Modern facilities

Job summary

Uline's Kenosha branch is seeking a Custom Orders Representative to support custom and drop ship orders, acting as the liaison between customers and vendors to ensure a fast, accurate, and friendly experience. This on-site role emphasizes attention to detail, teamwork, and proactive communication with clients and suppliers alike.

You will guide inquiries, review artwork for production readiness, and provide exceptional service while collaborating with internal teams to meet tight deadlines and

Qualifications

• 2+ years of relevant customer service experience.
• Experience with Adobe Illustrator and Photoshop preferred.
• High school diploma or equivalent; Bachelor's degree preferred.

Responsibilities

• Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
• Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
• Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
• Review and edit customer artwork for their custom orders to ensure it is production ready.

Skills

Customer service experience

Communication skills

Teamwork

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Adobe Illustrator

Adobe Photoshop

Job description

Custom Orders Representative

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly and customer-focused. As a Uline Custom Orders Representative, you’ll support custom and drop ship orders, serving as liaison between our vendors and customers to deliver an exceptional experience our customers love!

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
• Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
• Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
• Review and edit customer artwork for their custom orders to ensure it is production ready.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• 2+ years of relevant customer service experience.
• Experience with Adobe Illustrator and Photoshop preferred.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled