Custom Jewelry Design & Sales Consultant

Brax Jewelers; Newport Beach (CA); On-site; USD 55,000 - 65,000; Full time

Job summary

Brax Jewelers is seeking an experienced Custom Jewelry Design & Sales Consultant in Newport Beach, CA who is passionate about luxury jewelry, confident in sales, and excels at building lasting client relationships.

This client-focused role takes ownership of the entire customer journey—from inquiry or appointment through design consultation, follow-up, closing the sale, and delivery—working closely with our design and production team to ensure every piece meets client expectations.

Qualifications

• Minimum 2 years of professional sales experience.
• Experience in fine jewelry, bridal, luxury retail, or high-ticket consultative sales preferred.
• Experience managing leads and guiding clients through a full sales process.
• Proven ability to build relationships and close sales.
• Comfortable discussing high-value purchases with clients.
• Strong follow-up skills and multi-client management.
• Excellent verbal and written communication skills.
• Professional, polished, trustworthy, and highly organized.
• Comfortable using CRM systems and technology.

Responsibilities

• Conduct in-person and virtual consultations for engagement rings, wedding bands, custom jewelry, and fine jewelry.
• Guide clients through diamonds, gemstones, settings, metals, styles, and custom-design options.
• Translate client vision, preferences, timeline, and budget into the right piece.
• Manage new leads and inquiries from multiple sources.
• Respond to leads promptly by phone, text, and email.
• Follow up with prospective clients throughout decision-making process.
• Maintain client communication through custom-design projects and delivery.
• Present designs, pricing, stone options, and recommendations clearly.
• Close sales and follow up on quotes and opportunities.
• Schedule and manage client appointments.
• Build and maintain long-term relationships with Brax clients.
• Develop repeat and referral business through exceptional service.
• Collaborate with design and production teams to ensure accurate, client-focused outcomes.
• Communicate design changes, approvals, timelines, and project updates.
• Maintain accurate client notes and follow-up in CRM.
• Assist with final quality review and presentation before delivery.
• Meet individual and store sales goals.
• Maintain luxury-brand professionalism and attention to detail.

Skills

Sales experience

Relationship building

Communication skills

Organizational skills

Luxury retail knowledge

CRM proficiency

Tools

CRM software

Job description

Brax Jewelers is an established Orange County fine jewelry company with more than 20 years in business, specializing in custom jewelry design, engagement rings, bridal, diamonds, and fine jewelry.

We are seeking an experienced Custom Jewelry Design & Sales Consultant who is passionate about jewelry, confident in sales, and exceptional at building lasting client relationships.

This is a client-focused sales position for someone who can take ownership of the entire customer journey from the initial inquiry or appointment through design consultation, follow‑up, closing the sale, and final delivery.

The ideal candidate is proactive, polished, highly organized, and understands that successful luxury sales requires consistent communication and follow‑through.

Responsibilities

• Conduct in-person and virtual consultations for engagement rings, wedding bands, custom jewelry, and fine jewelry.
• Guide clients through diamonds, gemstones, settings, metals, styles, and custom‑design options.
• Understand each client's vision, preferences, timeline, and budget and help translate those needs into the right piece.
• Manage new leads and inquiries from multiple sources.
• Respond to leads promptly and professionally by phone, text, and email.
• Consistently follow up with prospective clients throughout the decision‑making process.
• Maintain communication with clients throughout their custom‑design or special‑order project.
• Present designs, pricing, stone options, and recommendations clearly and confidently.
• Follow up on outstanding quotes and opportunities and work toward closing sales.
• Schedule and manage client appointments.
• Build and maintain long‑term relationships with new and existing Brax clients.
• Develop repeat and referral business through exceptional service.
• Work closely with our design and production team to ensure custom projects are completed accurately and according to client expectations.
• Communicate design changes, approvals, timelines, and project updates to clients.
• Maintain accurate client notes, project details, and follow‑up activity in our CRM and internal systems.
• Assist with final quality review and presentation before client delivery.
• Meet individual and store sales goals.
• Maintain the professionalism, organization, and attention to detail expected in a luxury jewelry environment.

Qualifications

• Minimum 2 years of professional sales experience required.
• Fine jewelry, bridal, luxury retail, or other high‑ticket consultative sales experience strongly preferred.
• Experience managing leads and following clients through a complete sales process.
• Proven ability to build relationships and close sales.
• Comfortable discussing high‑value purchases with clients.
• Strong follow‑up skills and the ability to manage multiple active clients at the same time.
• Excellent verbal and written communication skills.
• Professional, polished, personable, and trustworthy.
• Highly organized with exceptional attention to detail.
• Comfortable communicating with clients by phone, text, email, and in person.
• Comfortable using CRM systems and other technology.
• Self‑motivated and accountable while also working well as part of a team.
• Genuine interest in jewelry, design, craftsmanship, and luxury client service.

Jewelry knowledge and experience are highly valued. Training will be provided on Brax Jewelers' specific products, custom‑design process, systems, and standards.

Compensation

Compensation | $55,000–$65,000 per year

Compensation is based on experience and performance and will be discussed during the interview process.

Schedule

• Saturday availability is required
• One additional scheduled weekday off

About Brax Jewelers

For more than 20 years, Brax Jewelers has specialized in creating meaningful jewelry through exceptional

craftsmanship, custom design, and personalized service.

Our approach is consultative and relationship‑driven. We believe a successful sales consultant does more than sell jewelry—they listen, educate, follow through, and create an experience that turns first‑time clients into long‑term relationships.

We are looking for an experienced professional who wants to build a long‑term career in fine jewelry and custom design and grow with Brax Jewelers.