Sales Associate, Jewelry

Brilliant Earth; Santa Monica (CA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Career Growth

Set Schedule

Diversity & Inclusion

Lifestyle Spending Account

Continued Education

Employee Discounts

Sales Incentive Programs

Mental Wellness Perks

Volunteer Opportunities

Medical, Dental, Vision

401k match

Paid Time Off

Parental Leave

Disability and Life insurance

Job summary

Brilliant Earth is seeking a Jewelry Consultant for our Santa Monica showroom. You will guide customers through jewelry purchases and coordinate in-person and virtual interactions, ensuring a luxury, personalized experience.

The role requires a full-time schedule including weekends, with a target compensation of $20-22 per hour. You will engage via appointments, phone, email, and live chat, using our ERP system to stay organized and deliver exceptional service.

Qualifications

• Strong customer service mindset and a passion for helping customers.
• Proven track record of meeting or exceeding sales targets.
• Attention to detail in a fast-paced retail environment.
• Excellent written and verbal communication.
• Collaborative team player with cross-functional work mindset.

Responsibilities

• Guide customers through purchasing decisions in person and online.
• Handle high volume inquiries via email, live chat, and phone.
• Greet and assist customers to ensure a personalized experience.
• Support post-sale appointments for pickups, exchanges, etc.
• Call customers to confirm showroom appointments.
• Review feedback to improve customer experience and sales.
• Enforce showroom policies to ensure safety and security.
• Open/close the showroom and waiting area.
• Use the ERP system to manage tasks and communicate across teams.
• Advocate Brilliant Earth mission for sustainable jewelry.

Skills

Customer focus

Sales targets

Detail oriented

Communication

Collaboration

Tools

ERP system

Job description

Sales Associate, Jewelry (Jewelry Consultant) - Santa Monica, CA

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in‑person and virtual appointments, phones, or live‑chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast‑paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

Work a full‑time schedule that includes weekend days. This role is in‑person at our Santa Monica showroom location.

The targeted budget for this position is $20-22 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high‑quality product.
• Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience.
• Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre‑appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross‑functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Qualifications

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

Benefits

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:

• Career Growth. We want to see you sparkle! Through regular 1‑1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
• Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.
• Diverse, mission‑minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity here!
• Lifestyle Spending Account. At Brilliant Earth, we’re committed to your well‑being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
• Continued Education. Company‑sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role‑specific trainings.
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
• Sales Incentive Programs. Incentive programs to recognize and reward sales performance.
• Mental Wellness Perks. We offer access to mental health resources, such as self‑care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
• 401k match. We know that saving for the future is important. That’s why we offer a generous 401k match.
• Paid Time Off. We know it’s important to recharge and relax – you’ll accrue 3 weeks of PTO in your first year.
• Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
• Disability and Life insurance. 100% employer‑paid.

Equal Employment Opportunity Statement

At Brilliant Earth, we recognize the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. We will consider for employment qualified applicants with arrest or conviction records in accordance with the respective Fair Chance Ordinances and legal requirements of Los Angeles, San Francisco, Philadelphia, Massachusetts, and Maryland. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [e-mail].