Custom Framing Sales Lead & Team Coach

Michaels; Springfield (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

Michaels in Springfield, IL seeks a Store Lead to guide a framing team, foster strong customer relationships, and deliver high-quality custom framing solutions on time, every time, while promoting a welcoming shopping experience.

You will coach selling behaviors, plan and balance workload with the Store Manager, ensure SOPs are followed, and drive framing sales through outstanding service, inventory discipline, and KPI achievement across shifts including nights and weekends.

Qualifications

• Basic computer skills.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance to laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
• Partners with MOD’s daily on the expectations of framing and other framers.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes

Skills

Basic computer skills

Job description

Michaels in Springfield, IL seeks a Store Lead to guide a framing team, foster strong customer relationships, and deliver high-quality custom framing solutions on time, every time, while promoting a welcoming shopping experience.

You will coach selling behaviors, plan and balance workload with the Store Manager, ensure SOPs are followed, and drive framing sales through outstanding service, inventory discipline, and KPI achievement across shifts including nights and weekends.