Custodial Supervisor

Foxfire-Property-Management; Concord (NH); On-site; USD 42,000 - 60,000; Full time

Job summary

Foxfire Property Management is seeking a detail-oriented Custodial Supervisor to join our Facilitech division in New Hampshire. The role oversees daily operations, account management, and ensures services align with contract specifications and Foxfire standards.

You will train and supervise cleaning staff, manage scheduling and supplies, and work to improve productivity, client satisfaction, and cost efficiency. Strong leadership and communication are essential.

Qualifications

• Experience supervising cleaning staff or facilities operations.
• Strong organizational and communication skills.
• Ability to manage schedules and supply needs.

Responsibilities

• Serve as primary client and associate contact, conducting walk-through inspections to ensure services meet standards.
• Forecast staffing and stock needs to facilitate scheduling and purchasing.
• Train and manage cleaning staff to maintain performance and safety.
• Promote the company's marketing and branding while upholding Foxfire policies.
• Schedule additional non-standard scopes of work and ensure timely execution.

Job description

Description

Foxfire Property Management Cleaning Division Facilitech services clients throughout the state of New Hampshire. We are looking for a detail-oriented Custodial Supervisor to join our team.

The Custodial Supervisor is responsible for the daily operations and account management of the Facilitech division of Foxfire Property Management Inc.

Essential Duties and Responsibilities

• Primary contact for clients and associates and maintains ongoing contact with clients by performing walk-through inspections ensuring the scope of services at each account is being performed to Facilitech's established standards
• Assists with forecasting necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering of supplies
• Trains and manages cleaning staff
• Positively promotes Company marketing and branding
• Schedules additional “beyond the standard” scope of services
• Ensures all timesheet punches are entered and approved by Associates weekly. Ensures all time off is entered, discussed, and approved/denied
• Provide performance feedback to Director, Custodial Services
• Recommends reward/discipline of cleaning Associates
• Investigate complaints about service and equipment and resolve problems/take corrective action
• Identify ways to improve associate productivity, cost savings, and increase customer satisfaction
• Track supplies sold to clients for billing by Foxfire
• Establish and implement operational standards and procedures/checklists
• Inspect work performed to ensure that it meets contract specifications and established standards
• Recommend to Director, Custodial Services when additional services should be discussed with clients
• Recommend to Director, Custodial Services when new products, supplies and/or equipment should be considered to increase service standards and/or operational efficiency
• Maintain SDS binder
• Promotes and supports Foxfire’s company policies and procedures
• Ability to work well with a diverse group of people

Requirements

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.