Cust Svc Support Rep-Client (remote M-TH 9-6pm and Fri 8-5pm EST)

Labcorp; North Carolina; Remote; USD 10,000 - 60,000; Part time

Job summary

Join Labcorp as a Client Customer Service Support Representative within the Revenue Cycle Management Division. You will work remotely to provide exceptional support, manage communications and inquiries from clients, ensuring a positive customer experience and addressing various billing-related questions. This role seeks motivated individuals passionate about providing valuable service in a meaningful work environment, with opportunities for growth and professional development.

Benefits

Generous paid time off!

Medical, Vision and Dental Insurance Options!

Flexible Spending Accounts!

401k and Employee Stock Purchase plans!

No Charge Lab Testing!

Fitness Reimbursement Program!

Qualifications

• Minimum one year work experience required.
• Previous call center and customer service experience strongly preferred.
• Previous medical experience strongly preferred.

Responsibilities

• Manage inbound and outbound calls, averaging 50-60 calls per day.
• Follow approved SOPs to resolve denied claims.
• Communicate with physicians, insurance companies, and patients.

Skills

Communication

Active listening

Customer service

Critical thinking

Education

High School Diploma or equivalent

Job description

Cust Svc Support Rep-Client (remote M-TH 9-6pm and Fri 8-5pm EST)

Cust Svc Support Rep-Client (remote M-TH 9-6pm and Fri 8-5pm EST)

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Job Description

Labcorp is seeking a Client Customer Service Support Representative to join our team! Labcorp Revenue Cycle Management Division (RCM) is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you!

Job Description

Labcorp is seeking a Client Customer Service Support Representative to join our team! Labcorp Revenue Cycle Management Division (RCM) is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you!

Job Description

This ClientCustomer Service Support Representativewill join our Contact Center team for Client AR & Customer Service in RCM. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representativewill provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Responsibilities

• Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
• Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
• Continuous evaluation of current policies and SOP’s and give recommendations for process improvements
• Handle sensitive information in a confidential manner
• Reading and understanding of explanation of benefits or correspondence
• Accurately document all accounts ensuring guidelines and regulations are followed
• Communicate via telephone with a physician, insurance company and patients
• Utilize tools to verify eligibility, claim status and/or to obtain better billing information
  
  

Qualifications:

• High School Diploma or equivalent required
• Minimum one year work experience required
• Previous call center and customer service experience strongly preferred
• Previous medical experience strongly preferred
• Strong phone and verbal communication skills along with active listening skills preferred
• Ability to meet deadlines and exercise critical thinking skills preferred
  
  

REMOTE WORK:

• Dedicated are to perform duties without interference; will be structured environment with destinated lunch and break scheduled.
• Ability to manage time and tasks independently while maintaining productivity
  
  

Technical Requirements

• Internet download speed of at least 50 megabytes per second
• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port.
  
  

Why should I become a Customer Service Support Representative at Labcorp?

• Work from home opportunity!
• Generous paid time off!
• Medical, Vision and Dental Insurance Options!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!
  
  

Application Window closes: 6/21/2025

Schedule: Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST

Pay Range: $15.25 Hour - $16.00 Hour (State minimum wages apply if higher)

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Labcorp Is Proud To Be An Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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