Cust Svc Support Rep-Client (remote M-TH 9-6pm and Fri 8-5pm EST)

Labcorp; Burlington (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

Labcorp is hiring a Customer Service Support Representative to manage inbound and outbound calls and resolve claims in a remote setting. The role requires effective communication skills and a background in healthcare services preferred. This position offers generous paid time off and comprehensive healthcare benefits.

Benefits

Generous paid time off

Comprehensive medical, vision, and dental insurance

401(k) and Employee Stock Purchase plans

No charge lab testing

Fitness reimbursement program

Opportunities for career advancement

Qualifications

• Minimum one year of work experience required.
• Previous call center and customer service experience preferred.
• Familiarity with medical terminology and billing processes is a plus.

Responsibilities

• Manage inbound and outbound calls, averaging 50-60 calls per day.
• Follow standard procedures to resolve denied claims.
• Handle sensitive information and document all accounts accurately.

Skills

Strong phone communication skills

Active listening skills

Organizational skills

Education

High School Diploma or equivalent

Job description

Cust Svc Support Rep-Client (remote M-TH 9-6pm and Fri 8-5pm EST)

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $16.00 per hour
- Work from home opportunity with a structured environment
- Generous paid time off and comprehensive medical, vision, and dental insurance options
- 401(k) and Employee Stock Purchase plans available
- No charge lab testing and fitness reimbursement program
- Opportunities for career advancement and growth within the organization

What to Expect (Job Responsibilities):
- Manage inbound and outbound calls, averaging 50-60 calls per day
- Follow approved standard operating procedures to resolve denied claims
- Evaluate current policies and provide recommendations for process improvements
- Handle sensitive information confidentially and accurately document all accounts
- Communicate with physicians, insurance companies, and patients to verify eligibility and claim status

What is Required (Qualifications):
- High School Diploma or equivalent required
- Minimum one year of work experience required
- Previous call center and customer service experience strongly preferred
- Previous medical experience strongly preferred
- Strong phone and verbal communication skills along with active listening skills preferred

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Ability to meet deadlines and exercise critical thinking skills
- Familiarity with medical terminology and billing processes
- Strong organizational skills and attention to detail
- Experience using customer service software or tools

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Laboratory Corporation of America Holdings, more commonly known as Labcorp, is an American S&P 500 company headquartered in Burlington, North Carolina.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.