Cust Svc Support Rep-Client (remote M-TH 9-6pm and Fri 8-5pm EST)

Laboratory Corporation; Burlington (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading company as a Client Customer Service Support Representative. You will manage calls and provide outstanding customer service while ensuring efficient resolution of inquiries and concerns. This role offers generous paid time off, flexible spending accounts, and medical insurance options.

Benefits

Generous paid time off

Medical, Vision, and Dental Insurance options

401k and Employee Stock Purchase plans

No charge lab testing

Fitness Reimbursement Program

Qualifications

• Minimum one year of work experience required.
• Previous call center and customer service experience strongly preferred.
• Ability to meet deadlines and exercise critical thinking skills preferred.

Responsibilities

• Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day.
• Follow approved standard operating procedures to resolve denied claims.
• Communicate with physicians, insurance companies, and patients.

Skills

Communication

Active Listening

Critical Thinking

Education

High School Diploma or equivalent

Job description

Job Description

Labcorp is seeking a Client Customer Service Support Representative to join our team! Labcorp Revenue Cycle Management Division (RCM) is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you!

This Client Customer Service Support Representative will join our Contact Center team for Client AR & Customer Service in RCM. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.

Responsibilities

1. Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
2. Follow approved standard operating procedures (SOPs) to update and provide necessary information to resolve denied claims
3. Continuously evaluate current policies and SOPs and give recommendations for process improvements
4. Handle sensitive information in a confidential manner
5. Read and understand explanation of benefits or correspondence
6. Accurately document all accounts ensuring guidelines and regulations are followed
7. Communicate via telephone with physicians, insurance companies, and patients
8. Utilize tools to verify eligibility, claim status, and obtain billing information

Qualifications

• High School Diploma or equivalent required
• Minimum one year of work experience required
• Previous call center and customer service experience strongly preferred
• Previous medical experience strongly preferred
• Strong phone and verbal communication skills along with active listening skills preferred
• Ability to meet deadlines and exercise critical thinking skills preferred

Remote Work

• Dedicated area to perform duties without interference; structured environment with scheduled lunch and breaks
• Ability to manage time and tasks independently while maintaining productivity

Technical Requirements

• Internet download speed of at least 50 Mbps
• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord; equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspots with Ethernet ports

Why Join Us?

• Work from home opportunity
• Generous paid time off
• Medical, Vision, and Dental Insurance options
• Flexible Spending Accounts
• 401k and Employee Stock Purchase plans
• No charge lab testing
• Fitness Reimbursement Program
• And many more incentives

Application closes: 6/21/2025

Schedule: Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST

Pay Range: $15.25 - $16.00 per hour (state minimum wages apply if higher)

Offers are based on skills, experience, degrees/certifications, internal equity, and market data.

Benefits: Employees scheduled to work 20+ hours/week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), PTO or FTO, Tuition Reimbursement, and Employee Stock Purchase Plan. Part-time employees scheduled less than 20 hours are eligible for the 401(k) plan only. For more information, click here.

Equal Opportunity Employer:

Labcorp values inclusion and diversity. We do not tolerate harassment or discrimination. Employment decisions are based on qualifications and merit, regardless of race, religion, color, national origin, sex, family status, marital status, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Applicants with arrest or conviction records will be considered as per law.

We encourage all to apply.

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