Cust Svc Support Rep-Client (remote M-TH 9-6pm and Fri 8-5pm EST)

Labcorp; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in healthcare is seeking a Client Customer Service Support Representative. This remote role involves managing calls, addressing client needs, and providing exceptional customer service. Ideal candidates are passionate about customer care and have relevant experience in a structured environment.

Benefits

Work from home

Paid time off

Health insurance

401k

Stock plans

Free lab testing

Fitness reimbursement

Qualifications

• At least one year of work experience.
• Customer service and call center experience preferred.
• Medical experience preferred.

Responsibilities

• Manage 50-60 inbound and outbound calls daily.
• Resolve denied claims and update information.
• Communicate with physicians, insurance, and patients.

Skills

Strong communication

Active listening

Critical thinking

Education

High School Diploma or equivalent

Job description

Cust Svc Support Rep-Client (remote M-TH 9-6pm and Fri 8-5pm EST)

Join to apply for the Cust Svc Support Rep-Client (remote M-TH 9-6pm and Fri 8-5pm EST) role at Labcorp.

Job Description

Labcorp is seeking a Client Customer Service Support Representative to join our team! Our Revenue Cycle Management Division (RCM) aims to improve health and lives. If you value learning, engagement, and making a difference, Labcorp is the place for you.

This role involves working with physician offices, hospital labs, patients, and internal teams to address client needs efficiently. You'll provide product education, handle inquiries, and ensure a world-class customer experience. The ideal candidate is passionate about customer service and motivated to work in a customer-centric, innovative environment.

Responsibilities

• Manage 50-60 inbound and outbound calls daily.
• Follow SOPs to resolve denied claims and update information.
• Evaluate policies and SOPs, suggesting improvements.
• Handle sensitive information confidentially.
• Read and understand explanations of benefits and correspondence.
• Document accounts accurately, adhering to guidelines.
• Communicate with physicians, insurance, and patients via phone.
• Verify eligibility and claim status using provided tools.

Qualifications

• High School Diploma or equivalent.
• At least one year of work experience.
• Call center and customer service experience preferred.
• Medical experience preferred.
• Strong communication and active listening skills.
• Ability to meet deadlines and think critically.

Remote Work Details

• Structured environment with scheduled breaks and lunch.
• Ability to manage time independently.

Technical Requirements

• Internet speed of at least 50 Mbps.
• No satellite internet.
• Ethernet connection to equipment, no Wi-Fi or mobile hotspots.

Benefits

• Work from home.
• Paid time off, health insurance, 401k, stock plans.
• Free lab testing, fitness reimbursement, and more.

Application deadline: 6/21/2025.

Schedule: Mon-Thu 9 AM-6 PM EST, Fri 8 AM-5 PM EST.

Pay: $15.25 - $16.00/hour (higher wages may apply based on location).

Benefits available for employees working 20+ hours/week; 401(k) for part-timers.

Equal Opportunity Employer

Labcorp values diversity and inclusion. We do not discriminate based on race, religion, gender, or other protected characteristics. Qualified applicants will be considered regardless of criminal history.

For accommodations or assistance, visit our accessibility page or contact us.

Job ID: 2517085

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industry: Hospitals and Healthcare

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