Current Day Account Manager (NJUS)

QS Security Services, LLC

Columbus (OH)

On-site

USD 60,000 - 90,000

Full time

8 days ago

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Benefits offered by this job

Medical, Dental, and Vision

Employee Assistance Program

Flexible Spending Accounts

Health Savings Account with employer"s

Wellness Programs & Discounts

Paid Time Off

Parental Leave of Absence

Life and Accident Insurance

Voluntary benefits (financial plans)

401(k) plan with employer match

Job summary

NetJets Aviation, Inc. in Columbus seeks an experienced Current Day Account Manager to serve as the primary on-day contact for Owners, coordinating with Operations, Dispatch, Crews, and Owner Services to keep flights on track and deliver premium service.

You will apply broad product knowledge, cross-functional collaboration, and exceptional communication to provide proactive trip solutions, manage delays or recoveries, and address issues with empathy and accuracy.

Qualifications

Bachelor's in Hospitality or Aviation Management required.
4-6 years of experience in customer service or aviation operations.
Active development plan (IDP) with ongoing internal training.

Responsibilities

Serve as main contact for day-of flight and provide trip updates.
Consult clients on optimal day-of flight solutions using internal systems.
Collaborate with internal partners to communicate accurate information.

Skills

Customer service

Product knowledge

Operational excellence

Communication skills

Attention to detail

Cross-functional collaboration

Education

Bachelor's in Hospitality or Aviation Management

Tools

IJet II

ETM

Job description

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Title: Current Day Account Manager (NJUS)

Company: NetJets Aviation, Inc.

Area of Interest: Customer Experience

Location: Columbus, OH, US, 43219

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Owner Services Current Day Account Manager is responsible for all day-of communication with our Owners while collaborating effectively with Strategic Operations, Maintenance, Dispatch, Crews, Operations, and Owner Services Management Teams to ensure day-of flights are executed successfully. This high touch position utilizes expert knowledge of potential operational impacts as well as NetJets products, programs, fleet, and internal processes to provide Owners with optimal trip solutions. Ability to manage delays/recoveries or other trip impacting issues via strong collaboration, adaptability, and striving for positive results will be essential when seeking solutions.

Tasks and Responsibilities

EXEMPLARY CUSTOMER SERVICE - Act as the main contact for the client's day-of flight and provide information or changes to trip. Ability to communicate pertinent trip impacting information such as aircraft changes and flight delays while maintaining a high degree of professionalism, attentiveness, and active listening. Address and de-escalates client's concerns by communicating with empathy and demonstrating knowledge of operational requirements.
KNOWLEDGE - Acts as a trusted advisor by consulting with clients on optimal trip solutions for day-of flights through utilization of Owner Services and operational knowledge. Effectively collaborates with internal and external business partners to ensure correct and accurate information is communicated with the client in a timely and professional manner.
OPERATIONAL EXCELLENCE - Efficient time management and organizational skills and the ability to productively manage the needs of the business and correspondence with clients. Proactively identifies issues that may impact a flight and facilitates problem solving through cross-departmental collaboration. Review flights to ensure proper setup and monitor for impacts and/or other issues. Strong attention to detail and data accuracy.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Bachelor's in Hospitality or Aviation Management

Certifications and Licenses

Years of Experience

4-6 years of experience

Core Competencies

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

Must have an active individual development plan (IDP) and be current on completion of internal training.
Demonstrates competency with all Owner Service Account Manager job duties and identifies ways to improve processes and procedures to continuously develop a more proactive approach to providing service.
Must be consistently meeting or exceeding expectations from a performance and attendance perspective for a minimum of one year.
Demonstrates ability to partner and manage both internal and external relationships in a professional and service-oriented manner.
Strong verbal and written communication skills with the ability to clearly and effectively communicate with all levels of employees, management, owners, and vendors.
Detail oriented with a proven ability to prioritize multiple objectives in a dynamic environment with constantly shifting priorities.
Demonstrates ability to recognize and addresses potential operational issues and offer ideas for areas of improvement.
A strong understanding of fractional aviation with operational cross-training experience within NetJets specifically and/or the fractional aviation industry generally.
Comfortably and effectively makes on-demand decisions with little to no supervision or upfront management support.
Proficient PC skills including MS Office applications and strong working knowledge of NetJets specialized software including but not limited to IJet II and ETM.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include: