CUNY EDGE Advisor

Research-Foundation-Cun; New York (NY); On-site; USD 52,000 - 63,000; Full time

Job summary

RFCUNY is seeking an Advisor to provide academic and career support to CUNY EDGE students both virtually and on campus. The role focuses on mentoring, advisement, and facilitating workshops while coordinating with various college departments to promote student success.

The ideal candidate holds a Bachelor’s degree and has experience in higher education or social services, with strong communication and organizational skills. Some evening/weekend work may be required.

Qualifications

• Bachelor’s degree required with professional experience in higher education or social services preferred.
• Strong customer service skills to identify needs and improve processes.
• Excellent written and oral communication skills.
• Familiarity with CUNY policies and platforms (CUNYfirst, DegreeWorks, EAB Navigate).
• Ability to academically and personally advise students and support educational and career objectives.
• Commitment to the advisement model and to serving college students.

Responsibilities

• Provide academic and career advisement to a caseload of up to 100 students (virtual and on-campus).
• Conduct individual, group, and online advising sessions.
• Track student progress, maintain records, and propose action plans to promote graduation.
• Collaborate with college departments to support student success and refer students as needed.
• Coordinate and promote seminars and workshops; participate in recruitment and orientation efforts.
• Ensure confidentiality of student records and adhere to program requirements.

Skills

Customer service

Communication skills

Advising students

Partnership building

Confidentiality

Interpersonal skills

Education

Bachelor’s degree

Job description

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.We are pleased that you are interested in exploring opportunities to join RFCUNY.Primary Location:The CITY COLLEGE of NEW YORKBargaining Unit:NoCUNY EDGE is the latest initiative borne of a 20+ year partnership between the City University of New York (CUNY) and the New York City Human Resources Administration (HRA) to support public assistance recipients enrolled in college. Launched in 2016, CUNY EDGE provides public assistance recipients enrolled at CUNY with a range of services, benefits, and supports so they achieve academic excellence, graduate on time, and find employment. Key components of the program include academic and professional advisement, personal development seminars, paid work experience, and public benefits case management assistance.CUNY EDGE provides students with a range of services, benefits, and support so that they are prepared and able to succeed in college and their careers. CUNY EDGE balances academic advising and personal support with workforce preparation, leadership development, and community engagement.We are currently searching for a highly motivated individual who will be able to provide academic and career support to students, both virtually and on campus, and perform related duties as assigned.You must have a passion for student success, the ability to provide operational excellence in a fast-paced environment, and a desire for continuous improvement.Other Duties:Reporting to the Director of CUNY EDGE, the Advisor will be responsible for the following:Supporting the program’s efforts to meet specific numeric goals around student participation, persistence, graduation, and employmentSupporting the program’s vision of integrating academic and career advisement by providing comprehensive academic advisement and career support servicesConduct individual, group, and e-advising sessions for a caseload of up to 100 students using an “intrusive” and developmental advisement modelProvide direct services to support students to graduationAssisting in evaluating student progress in fulfilling requirements for their degree programTracking and reviewing student contacts on a monthly basis, maintaining accurate academic/career development files for each CUNY EDGE student, and recommending appropriate action plans to promote and ensure student successConducting assessments, reviewing student progress, including degree mapping and transition planningClosely collaborating with other college departments, including financial aid, the bursar, the registrar, counseling center, career center, academic advising units, etc. Refer students, obtain student information, and receive referralsCollaborate with students to address challenges affecting their participation in program activitiesActively participate in the program's recruitment efforts and contribute to the orientation of new studentsWork closely with students experiencing academic difficulties, developing tailored advisement interventionsOversee the operations of the CUNY EDGE Student ClubResearching and disseminating information on internal & external supports via a weekly newsletterMaintaining and distributing information on fellowships, internships, housing, and other topics of interest to studentsComplete HRA paperwork and collaborate with HRA to address issues related to students' public assistance cases (such as engagement, childcare, case status changes, etc.)Facilitate a series of academic, personal, and professional development seminars while coordinating and promoting additional workshop opportunities at the collegeResearch and assist students in applying for internships, scholarships, and opportunity programsCollaborate with college leadership and the Central Office to ensure program qualityFacilitating/Co-facilitating academic, personal, and career development seminarsSupport the orientation of new students in the Fellowship ProgramMonitoring and reporting engagement, participation in the HRA Fellowship Program, Federal Work Study, and internships by utilizing the required data systems; SEAMS and Research Foundation payrollCompleting and collecting HRA, City College, and Research Foundation paperworkDeveloping and maintaining effective working relationships with Fellowship placement sitesReviewing student tracking and outcomes data as a member of the CUNY EDGE teamAbility to work some evenings and weekends, as neededPerforms other duties as assigned by the CUNY EDGE DirectorQualifications:Bachelor’s degree required with professional experience preferably a) in a higher education or social service program serving low-income students; b) career development, c) human servicesGreat customer service skills to identify needs, troubleshoot, recognize persistent issues, and improve efficiencies in processesExcellent communication skills (written, oral, and interpersonal)Familiarity with the City University of New York (CUNY), including its policies and procedures; and platforms such as CUNYfirst, DegreeWorks, EAB Navigate, etcThe ability to academically and personally advise students, supporting them in achieving their educational and career objectivesA strong commitment to the advisement model and effective strategies for serving college studentsExperience in building and managing partnerships and relationships with various college support services, departments, faculty, and staffAbility to maintain confidentiality of student records, as appropriateThe chosen candidate must be able to work in-person/on-campusPreferred Qualifications:Detail-oriented with strong organizational and technological skillsProficiency using standard office computer programs, systems, survey tools, and graphic design platforms such as CanvaFamiliarity with a variety of virtual meeting software platforms (Zoom, Microsoft Teams)Knowledge of HRA systems preferredKnowledge in career development and workshop facilitation, preferredAbility to work collaboratively in a team while independently managing daily responsibilitiesAvailability to work some evenings & weekendsPay Range:Minimum - Maximum: $57,550.00RFCUNY BenefitsEqual Employment Opportunity StatementThe Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.