Cultural Programs & Guest Experience Specialist

Osage Casino; Lake Ozark (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

On-site housing

Job summary

Osage Casino Lake Ozark seeks a Hospitality and Cultural Programs Specialist to welcome visitors, deliver guest services, and ensure the cultural center and on-site apartments are clean, organized, and fully operational.

The role includes serving food and coffee, maintaining exhibits, coordinating with partners, and presenting educational programs while residing on site to provide immediate support and uphold a positive guest experience.

Qualifications

• Min 18 years old and HS diploma or GED.

Responsibilities

• Cleans, organizes, and maintains guest areas and short-term rental apartments.
• Prepares and serves food and specialty coffee beverages.
• Greets visitors and provides concierge-level service with local recommendations.
• Ensures audiovisual equipment and facility systems are operational.
• Promotes awareness of cultural, historical, and community resources.
• Present historical or educational programs to visitors and groups.
• Monitor inventory and coordinate procurement of supplies.

Skills

Strong communication

Concierge-style guest assistance

Retail sales experience

English language proficiency

Education

High School Diploma/GED

Tools

MS Office

Job description

Osage Casino Lake Ozark seeks a Hospitality and Cultural Programs Specialist to welcome visitors, deliver guest services, and ensure the cultural center and on-site apartments are clean, organized, and fully operational.

The role includes serving food and coffee, maintaining exhibits, coordinating with partners, and presenting educational programs while residing on site to provide immediate support and uphold a positive guest experience.