Casino Services & Guest Experience Specialist

Osage Casinos; Tulsa (OK); On-site; USD 26,000 - 38,000; Full time

Job summary

Osage Casinos is seeking a Casino Services Attendant to handle cash transactions, assist guests with Club Osage memberships, and maintain compliance with gaming regulations. The role requires strong cash-handling skills, excellent guest service, and the ability to balance cash at the end of shifts.

The ideal candidate has prior cash handling experience, a high school diploma or GED, and reliable communication in English.

Qualifications

• Requires accurate cash handling and counting cash back with high accuracy.
• Ten-key skills are required for balancing cash drawers.
• Ability to read, write, and understand English for communications and documentation.
• Experience in gaming, hospitality, or customer service is preferred.

Responsibilities

• Assists guests with cash transactions including check cashing, chip/coin conversions, and gaming tickets into currency.
• Provides excellent guest service, facilitating membership processes and explaining Club Osage benefits.
• Maintains accurate records and daily journal entries; balances assigned bank.
• Communicates effectively with supervisors and colleagues; resolves guest disputes per company guidelines.
• Completes gaming forms and reports; adheres to applicable laws and internal policies.

Skills

Cash handling

Ten-key accuracy

Customer service

English proficiency

Education

High School Diploma/GED

Tools

Cash registers

MS Excel

Job description

Osage Casinos is seeking a Casino Services Attendant to handle cash transactions, assist guests with Club Osage memberships, and maintain compliance with gaming regulations. The role requires strong cash-handling skills, excellent guest service, and the ability to balance cash at the end of shifts.

The ideal candidate has prior cash handling experience, a high school diploma or GED, and reliable communication in English.