Culinary Team Lead: Quality, Cost & Guest Service

Herschend Family Entertainment Corporation; Pigeon Forge (TN); On-site; USD 24,000 - 34,000; Full time

Job summary

Herschend Family Entertainment Corporation's Dollywood in Pigeon Forge, TN is hiring a Culinary Services Supervisor to oversee unit operations and ensure high-quality food and guest service.

The role requires 1 year of food service, 6 months supervisory experience, ServSafe Manager Certification, and proficiency with Word/Outlook/Excel. You will manage inventory, scheduling, payroll, and safety compliance across locations.

Qualifications

• Must be at least 18 years old.
• Minimum 1 year of Food Service experience.
• Minimum 6 months of supervisory experience.
• Must obtain ServSafe Manager Certification.
• Proficient in Microsoft Word, Outlook and Excel.
• Valid driver’s license and proof of insurance.
• Able to complete a post-offer background check and drug screening.
• Scheduling and payroll software experience preferred.

Responsibilities

• Assist in unit operations to meet goals with quality service.
• Ensure high-quality food and proper portion control.
• Enforce health, safety, and Start Fresh standards.
• Lead inventory control, rotation, and waste management.
• Monitor cost of sales and labor to drive profitability.
• Oversee staff performance and conduct evaluations.
• Handle cashier duties and PCI-compliant card transactions.
• Coordinate cross-location coverage within the park.

Skills

Food Service

Supervisory Experience

Inventory Control

Team Leadership

Education

ServSafe Manager Certification

Tools

Point of Sale System

Excel

Word

Outlook

Job description

Herschend Family Entertainment Corporation's Dollywood in Pigeon Forge, TN is hiring a Culinary Services Supervisor to oversee unit operations and ensure high-quality food and guest service.

The role requires 1 year of food service, 6 months supervisory experience, ServSafe Manager Certification, and proficiency with Word/Outlook/Excel. You will manage inventory, scheduling, payroll, and safety compliance across locations.