Culinary Admin Clerk: Coordinate Ops & Events Behind the Scenes

Herschend Family Entertainment Corporation; Pigeon Forge (TN); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Dollywood Company in Dollywood Theme Park is seeking a Culinary Administrative Office Clerk to support the Culinary Administrative Lead. The role handles records, invoices, orders, and coordination between kitchen staff, vendors, and management.

Ideal candidates will be detail-oriented, able to multitask, and committed to Dollywood's service standards. Full-time seasonal position with opportunities to grow within the park operations.

Qualifications

• Age 18 or older required.
• Administrative experience in food service or hospitality preferred.
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills.
• High school diploma required.
• Ability to multitask under pressure.
• Valid driver’s license and auto liability insurance.
• Background check required.

Responsibilities

• Maintain records, processing invoices and orders.
• Coordinate communication between kitchen staff, vendors and management.
• Input payroll data and handle payroll adjustments.
• Assist with scheduling, interviews and special projects.
• Create and distribute contracts and vendor passes.
• Support office operations and mail room functions.
• Ensure compliance with health documentation and regulatory records.
• Serve as liaison for interdepartmental communication.

Skills

Office administration

Microsoft Office

Communication skills

Customer service

Education

High school diploma

Tools

UKG

SharePoint

Docusign

MS Teams

Copiers/Printers

Job description

Culinary Administrative Office Clerk - [FTS] Dollywood Theme Park - Full Time Seasonal

Job Category: Food

Requisition Number: CULIN010628

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• Posted : October 8, 2026
• Full-Time
• Rate : $20 USD per hour

Locations

Showing 1 location

Description

This role exists to support the Culinary Administrative Office Lead by maintaining records, handling paperwork, processing invoices, and orders, coordinating communication between kitchen staff, vendors, and management. They ensure smooth back-of-house operations by keeping information organized, supporting compliance with food safety documentation and assisting leadership with administrative tasks.

Summary of Essential Functions and Responsibilities

• Assistswith office & somelocation basedpurchasing & receiving office related tasks, which may be both physical & administrative in function, including ordering, distributing, and stocking product, responding to escalation, vendors, andgreetstaff
• Coordinates & scribes in meetings, assist with updating special operational calendars on teams & SharePoint
• Operates and supports technology, systems, and software such as copy/scanners, computers, Microsoft Suite, Teams, Docusign, UKG, Malbek, and other interdepartmental & enterprise-wide systems
• Answers telephones, submits work orders, updates call lists, filing, preparing reports, distributing Mail, and acts a primary hub for supporting on park culinary business
• Assists with Inputting Payroll, Payroll exception & adjustment forms, time transfers, tracking & communicating weekly reports, verifying correct pay for hosts, adjusting missed punches
• Schedules & coordinates appropriate interviewers, Assist with Special Projects for onsite & off site events, requests, etc
• Assists with Special Projects for onsite & off-site events, requests & Office Cleaning
• Supports as needed the upkeep of office kitchen area, trash removal from offices
• Acts as the departmental Liason for On-ground activity, and Interdepartmental communications
• Assistswithmanaging, tracking, & respondingto all guest services inquiries&Allergen Inquiries,etc
• Supportsanswering Guest inquiries, where and when necessary
• Supportswith Managing, tracking, & order office supplies, andMail roomessential functions
• Assists with Communicatingwith suppliers, vendors, and internal departments as needed
• Supports the Culinary Administrative Lead bymaintainingcompliance and regulatory documentation (Health Scores, permits, licensesetc)
• Supports the Culinary Administrative Lead withthe creation & execution of Contracts, PO payments, comp tickets, copiers & printersCreate & distribute vendor passes, special Guest alerts/passes
• Supports theProcessingofvendor contracts, vendor invoices, & receipts
• Assistswith vetting,submittingand coordinated the activation & deactivation of new ordepartedHosts from allrelevant and accessiblesystems which may include, Key requests, Teams Requests, Email & IT Requests
• Assistswithtrackingand distributingmonthly birthday & anniversary cards, sendingflowers & other goodies for host care initiatives
• Supports the catering team with reviewing weekly BEO Packets, BEO Distribution, Catering bookings, menus, special event orders,
• Supports with maintaining departmental information postings and fill-in when needed as a communication liaison for the team, Host Hub Channel

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Age Requirement: Must be 18 years of age or older
• Previousadministrative experience in food service or hospitality
• Technical Skills:Proficiencyin Microsoft Office Suite
• Communication: Strong written and verbal skills for interacting with staff & vendors
• Education: High school Diploma
• Organizational Skills: Ability to handle multiple tasks under pressure
• Ability to safelyoperatecompany vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments ona timelybasis
• Mustmaintainstrict confidentiality and judgmentregardingprivileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Mustmaintaindependable work attendance and flexibility with assigned work schedules including any required overtime, evenings,weekendsand holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able toutilizeeffective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able tocomprehendinstructions and retain information
• Able to perform dutiesconsistentwith creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities Able to add, subtract, multiply and divide with accuracy

Physical Requirements |Environmental Conditions

• Lifting and Carrying : Position mayrequireoccasional to frequent lifting of up to 50lbsutilizing company’s safety guidelines for safe lifting
• Mobility : Position may require intermittent to prolonged sitting,standingand/or walking for duration of shift, up to 13 hours
• Repetitive Movements : This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands,armsor other body parts as part of typical job functions
• Environmental Conditions : This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements : This position requires strong cognitive skills, including the ability to think critically, solve problems, process andretaininformation, have attention todetailand communicate effectivelyusing approved communication methods
• Able to meet the physical demands of the job
• This role mayinclude:stooping, bending,high levelof manual dexterity foroperatingsmall tools, walking on uneven ground, pulling, pushing,etc

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.