Culinary Services Lead Supervisor

Willow Valley Communities; Lancaster (Lancaster County); On-site; USD 56,000 - 66,000; Full time

Benefits offered by this job

Excellent benefits package (medical,_d

Job summary

Willow Valley Communities is seeking a Culinary Services Lead Supervisor to lead a diverse Culinary Services team across multiple dining venues for Residents and Guests. The role emphasizes leadership, hospitality, and delivering exceptional dining experiences in a comprehensive care community setting.

This full-time position requires overseeing dining room, kitchen, and dish operations, ensuring service excellence, managing schedules, handling resident concerns, and coordinating special

Qualifications

• Associate's degree or equivalent.
• Experience interviewing, hiring, orienting, and training Team Members (Preferred).

Responsibilities

• Provide supervision and leadership across Culinary Services operations, including dining room, dish room, and kitchen oversight.
• Ensure prompt, courteous service for Residents and Guests while upholding Willow Valley standards.
• Coordinate Team Member activities, assign work, and cover shifts as needed.
• Address Resident concerns, manage complaints, and ensure timely follow-up.
• Assist with planning of Special Functions in addition to daily operations.
• Oversee policies and propose improvements; maintain records of meals, activities, and food safety systems.
• Schedule Team Members within budget and adjust for operational needs; maintain timekeeping records.
• Inspect dining rooms and serving stations for cleanliness and readiness.
• Requisition linens and supplies for dining areas.
• Conduct Team Meetings and communicate updates.
• Train Team Members to meet Willow Valley standards.
• Follow HACCP and Food Safety policies; complete daily reports and communications.

Skills

Leadership

Team supervision

Hospitality

Customer service

Education

Associate's degree or equivalent

6 months to 1 year related experience

Job description

Overview

Culinary Services Lead Supervisor

Lead, Inspire, and Create Exceptional Dining Experiences at Willow Valley Communities!

Are you passionate about hospitality, leadership, and delivering memorable dining experiences? Join Willow Valley Communities as a Culinary Services Lead Supervisor and take the lead in guiding a talented Culinary Services team while ensuring exceptional customer service and outstanding food quality for our Residents and Guests across a variety of dining venues.

This is an exciting opportunity to combine your leadership skills, operational expertise, and commitment to excellence in a role where you can make a meaningful impact every day.

Why Choose Willow Valley Communities?

At Willow Valley Communities, we invest in our Team Members' success, well-being, and future. When you join our team, you'll enjoy:

• Excellent benefits package, including medical, dental, and vision coverage
• Generous PTO package
• Great 401(k) package with company match
• Tuition Reimbursement & Educational Scholarships
• Career growth and advancement opportunities
• Access to community amenities, including our fitness center, spa, cafés, and swimming pools
• And so much more!

Compensation

Starting at $27.00/hour, with additional compensation based on experience.

What You'll Do

As a Culinary Services Supervisor, you'll provide leadership and operational support throughout Culinary Services. This role may include oversight of dining room, dish room, and kitchen operations while ensuring a seamless experience for Residents and Guests.

Key Responsibilities:

• Provide supervision and leadership support in Culinary Services operations, including dining room, dish room, and kitchen oversight.
• Ensure prompt, courteous service for Residents and Guests while upholding Willow Valley standards.
• Coordinate Team Member activities and work assignments, and maintain the working knowledge necessary to cover shifts as needed.
• Address Resident concerns, manage complaints, and ensure timely follow-up.
• Assist with the coordination and planning of Special Functions in addition to daily operations.
• Oversee and enforce all Culinary Services policies and procedures while making recommendations for improvements.
• Maintain records of meal counts, charges, daily activities, and food safety systems.
• Schedule assigned Team Members according to budget guidelines and operational needs while maintaining timekeeping records.
• Inspect dining rooms and serving stations to ensure cleanliness, organization, and readiness.
• Requisition table linens and dining room supplies for tables and serving stations.
• Conduct Team Meetings and communicate important updates and information.
• Train Team Members to ensure Willow Valley standards are consistently met.
• Follow Willow Valley's HACCP plan and Food Safety policies and procedures.
• Utilize computer programs to complete daily reports and communications.
• May be assigned purchasing responsibilities, including purchasing food and supplies, inventory oversight, data entry, receiving, and storage procedures.

What We're Looking For

We're looking for a leader who enjoys working with people, thrives in a hospitality environment, and is committed to delivering exceptional service.

Qualifications:

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
• Experience interviewing, hiring, orienting, and training Team Members. (Preferred)

Schedule & Hours

Full-Time | 40 Hours per Week

Schedule:

• Tuesday through Saturday, 6:30 AM - 3:00 PM
• Holiday Rotation

Work Location

Manor at Willow Valley Communities Manor Campus211 Willow Valley SquareLancaster, PA 17602

Willow Valley Communities is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.