CULINARY SERVICES CASHIER

Independence Health System - Westmoreland Area; Greensburg (Westmoreland County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a dynamic role focused on point of sale transactions and customer service. This position involves operating the POS system, handling cash and credit transactions, and ensuring customer satisfaction through excellent service. The ideal candidate will possess strong leadership, organizational, and communication skills, as well as a commitment to food safety and hygiene. If you thrive in a fast-paced environment and enjoy interacting with customers, this opportunity is perfect for you to make a meaningful impact in the community.

Qualifications

• Must be 18 years of age with strong leadership and organizational skills.
• Ability to communicate effectively with diverse audiences.

Responsibilities

• Perform POS transactions including cash and credit card processing.
• Provide excellent customer service and handle service recovery.

Skills

Customer Service Skills

Leadership Ability

Organizational Skills

Independent Thinking

Critical Thinking

Basic Math Proficiency

Communication Skills

Education

High School Diploma or Equivalent

Tools

POS System

Excel

Job description

Performs all aspects of POS (point of sale) transactions to include cash, credit cards, meal tickets, and promos. May also support the retail food serving duties as needed.

Essential Job Functions

• POS Register Functions
  • Can effectively perform and navigate the functions of the POS system
  • Can troubleshoot issues and call for support as needed
  • Assists with the training of new register associates
• Operates cash register according to procedures for cash handling
• Ensures customers are charged appropriately for food items
• Cash transactions are immediately put in till drawer
• Credit card transactions are processed through the payment gateway
• Notifies supervisor immediately of any difficulties or discrepancies at the register
• Keeps receipts of VOIDS with documentation and meal tickets for balance reconciliation
• Performs closing shift procedures including reconciliation of till drawer
• Performs excellent customer service skills with all customers
• Handles service recovery immediately or involves supervisor as needed
• Receives and distributes all messages in a timely manner
• Other duties as assigned including barista and serving duties
  • Prepares and serves drinks and food according to food safety guidelines
• Practices good hygiene which includes hand washing and wearing hair restraints
• Uses gloves when serving and preparing food
• Properly labels and discards out of date items
• Stocks items with FIFO guidelines
• Performs routine cleaning assignments
• Properly operates all equipment including coffee machines
• Reports any equipment malfunctions or unsafe working conditions promptly to supervisor
• Other duties as assigned.

Competency and Experience

Required Qualifications/Experience

• Must be 18 years of age.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience. Ability to communicate with all members of the health care teams.
• Basic math and keyboard proficiency.
• Proficient in the use of Excel spreadsheets.

Preferred Qualifications/Experience

• Equivalent knowledge.
• ServSafe Certification.

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.