Culinary Retail Leader: Store Ops & Guest Experience

CSC-Generatio; Portland (OR); On-site; USD 33,000 - 34,000; Full time

Job summary

Sur La Table is seeking an Assistant Store Manager in Portland to lead a high-performing retail team and foster a Guest Obsessed culture. You will oversee recruitment, training, and coaching to ensure exceptional customer experiences across culinary and retail operations.

This role involves driving sales through effective merchandising, customer engagement, and performance analysis, with a focus on maintaining store standards and compliance.

Qualifications

• 1-2 years of retail management experience or equivalent
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team
• Excellent communication, problem-solving, and decision-making abilities
• Proficiency in Microsoft Office and retail management systems preferred
• Must be 21 years of age or older at the time of employment
• Passion for community engagement and providing exceptional customer experiences

Responsibilities

• Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail.
• Provide coaching and feedback to ensure team members deliver outstanding customer experience.
• Assist in development plans to support individual and team growth.
• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Analyzes daily performance metrics, applies insights to drive results, and leads follow-ups with the team to ensure execution.
• Collaborates on merchandising, marketing, and customer engagement strategies to exceed sales and financial goals.
• Assist with daily store operations, ensuring compliance with company policies and procedures.

Skills

Retail management

Leadership

Communication

Problem solving

Decision making

Customer experience

Microsoft Office

Job description

Sur La Table is seeking an Assistant Store Manager in Portland to lead a high-performing retail team and foster a Guest Obsessed culture. You will oversee recruitment, training, and coaching to ensure exceptional customer experiences across culinary and retail operations.

This role involves driving sales through effective merchandising, customer engagement, and performance analysis, with a focus on maintaining store standards and compliance.