CUCM Unified Communications Engineer I – Onsite Hackensack

TEKsystems; Hackensack (NJ); On-site; USD 69,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental & Vision

401(k) Plan

Transit Benefits

PTO

Job summary

TEKsystems in Hackensack, NJ is seeking a Telecom Engineer I - Unified Communications to support a large Cisco voice and collaboration deployment across a healthcare enterprise.

You will assist with provisioning, migration, and support of thousands of Cisco IP phones, working under a lead engineer to ensure successful implementations and ongoing operations. This onsite, contract role offers hands-on experience with CUCM, VoIP, and enterprise collaboration within a large-scale environment.

Qualifications

• Experience supporting telecommunications or unified communications environments.
• Hands-on experience with Cisco Unified Communications Manager (CUCM).
• Experience provisioning and configuring Cisco IP phones.
• Knowledge of VoIP technologies and voice services.
• Experience performing moves, adds, and changes (MACs).
• Strong troubleshooting and customer support skills.
• Experience supporting collaboration and voice communication platforms.
• Ability to work onsite in Hackensack, NJ, five days per week.
• Strong communication and organizational skills.

Responsibilities

• Assist with the deployment and rollout of approximately 6,000 Cisco IP phones across multiple locations.
• Provision, configure, and validate Cisco IP phones within CUCM environment.
• Support phone migrations, user migrations, and telecom cutover activities.
• Perform moves, adds, and changes (MACs) for phones, extensions, and user profiles.
• Troubleshoot VoIP, telephony, and collaboration-related issues and escalate complex problems when necessary.
• Provide Tier 1 support for telecom incidents, requests, and service tickets.
• Test and verify successful implementation of telecom changes and device functionality.
• Maintain accurate documentation of phone inventory, configurations, and completed changes.
• Collaborate with engineering and support teams to ensure consistent deployment standards.
• Communicate effectively with end users and stakeholders throughout deployment and support activities.

Skills

CUCM

Cisco IP Phones

VoIP

Telecom Support

Troubleshooting

Collaboration Technologies

Job description

TEKsystems in Hackensack, NJ is seeking a Telecom Engineer I - Unified Communications to support a large Cisco voice and collaboration deployment across a healthcare enterprise.

You will assist with provisioning, migration, and support of thousands of Cisco IP phones, working under a lead engineer to ensure successful implementations and ongoing operations. This onsite, contract role offers hands-on experience with CUCM, VoIP, and enterprise collaboration within a large-scale environment.