CTS Technical Field Specialist

Aceolution; San Jose (CA); On-site; USD 95,000 - 125,000; Full time

Job summary

Aceolution Inc. in San Jose, CA seeks a CTS Technical Field Specialist to lead in-field data collection experiments, pilot programs, and post-processing. You will configure mobile devices, test apps, troubleshoot issues, and ensure data transfers to backend systems.

You will coordinate field activities, train operators, document results, and collaborate with client stakeholders to drive continuous process improvements in a fast-paced tech environment.

Qualifications

• Bachelor’s degree or 2–3 years of testing/tech support experience.
• At least 1 year of mobile QA testing or technical support.
• Familiarity with mobile apps, web tech, device configurations and connectivity troubleshooting.
• Proficiency with Google Sheets and Excel.
• Strong analytical and problem‑solving skills.
• Clear written and verbal English communication.
• Ability to document results and coordinate across teams.

Responsibilities

• Pilot Preparation and Technical Setup: plan, staff, and schedule client pilots; prepare charters; verify device configurations; validate readiness.
• In-Field Operations and Technical Support: conduct trials, lead field tests, train operators, monitor activities, troubleshoot issues, and log bugs.
• Post-Operations and Reporting: document outcomes, verify data transfers, resolve issues with engineers, and contribute to data analysis.
• Cross-Functional Collaboration: communicate findings and coordinate resolution across teams.

Skills

Analytical thinking

Troubleshooting

Problem solving

English communication

Independence

Team collaboration

Education

Bachelor's degree in any relevant discipline

2–3 years testing or technical support experience

Tools

Google Sheets

Microsoft Excel

Job description

The CTS Technical Field Specialist will provide hands-on technical support for the preparation, execution, and post-processing of in-field data collection experiments and pilot programs. The role involves configuring mobile devices, testing applications, troubleshooting technical issues, coordinating field operations, and ensuring the successful collection and transfer of data to backend systems.

The specialist will also coordinate field activities, guide and train field operators, document testing outcomes, and collaborate with internal teams and client stakeholders to ensure smooth execution and continuous process improvement.

This role offers an opportunity to contribute to innovative technology projects in a dynamic, fast-paced environment.

Key Responsibilities

1. Pilot Preparation and Technical Setup

• Coordinate with project managers and operations teams to plan, document, staff, and schedule new client pilot requests.
• Prepare pilot project charters and document, validate, and refine operational workflows.
• Review device configuration requirements, including operating system versions, user accounts, settings, applications, and connectivity.
• Configure and validate mobile devices to ensure compliance with client requirements and readiness for field operations.
• Obtain and prepare the required devices from inventory for field operators.
• Coordinate with internal technical teams and client engineers to test applications, devices, and backend integrations before pilot launches.
• Identify, troubleshoot, and resolve technical setup issues before field activities begin.

2. In-Field Operations and Technical Support

• Conduct trial runs to verify device functionality, application performance, connectivity, and backend data transmission.
• Lead and participate in in-field data collection experiments and pilot programs.
• Coordinate field operators, provide hands-on guidance, and deliver operational and technical training as required.
• Monitor field activities to ensure compliance with project requirements, timelines, and operational workflows.
• Troubleshoot technical issues during field operations, including collecting device diagnostic logs and performing initial debugging.
• Log, track, and escalation technical bugs to the relevant internal teams and client stakeholders.
• Provide regular status updates on field progress, technical issues, and operational risks.
• Represent the company professionally while working at client offices, retail stores, shopping malls, and other field locations.

3. Post-Operations and Reporting

• Document and report pilot outcomes, testing results, application downtime, technical issues, and bugs affecting operations.
• Verify that collected data has been successfully transferred to backend systems.
• Coordinate with internal teams and client engineers to resolve outstanding technical issues and close open bugs.
• Participate in data extraction and analysis activities as required.
• Provide feedback on operational challenges, workflow efficiency, and opportunities for automation.
• Identify and recommend improvements to testing procedures, technical workflows, and field operations.
• Maintain accurate, detailed, and organized documentation throughout the pilot lifecycle.

4. Cross-Functional Collaboration

• Work closely with project managers, operations leads, technical support teams, QC, MIS, and client stakeholders.
• Communicate technical findings, project status, and operational challenges clearly to local and global teams.
• Coordinate issue resolution across multiple teams to minimize downtime and maintain project schedules.
• Support a collaborative, accountable, and results-oriented working environment.

Required Qualifications and Skills

• Bachelor's degree in any relevant discipline, or a minimum of 2–3 years of relevant testing or technical support experience.
• At least 1 year of experience in mobile application QA testing or technical support.
• Familiarity with mobile applications, web technologies, device configurations, and connectivity troubleshooting.
• Proficiency in Google Sheets, Microsoft Excel, and other organizational tools.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to document test results, technical issues, and operational findings accurately.
• Excellent written and verbal English communication skills.
• Strong organizational skills, attention to detail, and time management.
• Ability to learn new technologies and adapt quickly to changing requirements.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Ability to meet deadlines, manage multiple priorities, and take accountability for deliverables.
• Experience in process documentation, workflow improvement, or operational automation is an advantage.

Physical and Travel Requirements

• Must be physically active, with an interest in activities such as hiking, biking, and running.
• Ability to remain on foot for several hours and work for extended periods in indoor and outdoor environments.
• Willingness to work in varying weather conditions and travel to different field locations.
• Valid US driver's license, with the ability to drive and use other transportation options to conduct pilots at client offices, standalone stores, shopping malls, and other venues.
• Willingness to undertake US-based travel as required.
• International drivers must obtain a US driver's license within 90 days of the enrollment date, as applicable.
• Must meet applicable driving history and eligibility requirements.

Background and Driving Record Requirements

Candidates must meet the following eligibility criteria:

• No DUI convictions within the past five years.
• No driver's license suspensions within the past five years.
• No more than two moving violations or chargeable accidents within the past four years.
• Must possess a valid US driver's license; temporary permits are not accepted.
• Must have no criminal record, subject to applicable laws and background screening requirements.
• Mobile application testing and technical troubleshooting
• Device configuration and field readiness
• Data collection and backend data validation
• Field operations coordination and operator training
• Technical documentation and bug tracking
• Cross-functional communication and stakeholder management
• Analytical thinking and problem-solving
• Process improvement and workflow optimization
• Adaptability, teamwork, and accountability

This position combines technical preparation, hands-on fieldwork, and post-operation analysis. The successful candidate must be comfortable working in a fast-paced environment, handling technical challenges in real time, coordinating field activities, and collaborating with local and global stakeholders to deliver successful pilot outcomes.